Ricoh SD Series
Rainmaker B/W
Sales 101
Major Accounts/Net New
Solutions
100

What is the Ricoh SD Series?

The Ricoh SD has a $5,000.00 Fujitsu Production Scanner built-in and integrated into the standard Ricoh MFP. 

100

How many new models are there with the new Ricoh A3 Black and White series?

6

100

What do sales professionals call the specific numeric goal they are assigned to hit each month?

Quota 

100

Who do you go to for pricing support from Ricoh Japan for large/major account deals?

David or David 

100

What is 1 of the Top 2 reasons customers buy a print management solution to manage their printing expenses? 

Secure Print Release and Reporting 

200

What other manufacturers in our industry have a $5000 production scanner built into the their Copier/MFP? 

None or nobody 

200

What are at least 2 of the model numbers of the new Ricoh Black & White series MFPs? 

IM 2510, IM 3510, IM 4510, IM 5510, IM 6010, and the IM 7010

200

Why do customers making buying decisions?

To solve specific problems or fulfill emotional needs

200

What's the minimum dollar amount to be able to get pricing support from Ricoh Japan?

$50,000.00, but if it's 40K still ask 

200

Real Estate and People are 2 of the Top 3 expenses for most companies. What is the third top expense? 

Printing 

300

Does your Ricoh rep, Dave, have a Ricoh SD sales quota to meet over the next 3 months?

Yes - 30 

300

Do the new Black & White models share the same accessories as the IM C (Color) series A3 MFPs?

Yes, they are all interchangeable. Same footprint as the Ricoh IM C Color series 

300
What is the rule of thumb Percentage Ratio for a successful discovery call in terms of who is doing the talking?

80/20 Rule. Customer should be doing about 80% of the talking while you are asking questions and listening. 

300

Name a good on-line resource to research a net new prospect.

LinkedIn, Hoover's, or the companies web-site. 

300

Name at least 2 current customer Business Challenges

Security & Compliance, Infrastructure/Move to the Cloud, Business Process Improvement, Financial Pressures, Hybrid workforce, Collaboration, Hiring & Retention, and Sustainability. 

400

Why do people scan? 

Digitize records, improve efficiency, easily share documents, and Security and Compliance

400

Do the new B&W models have an SD version available?

No 

400

What does SPIN stand for in selling?

Situation, Problem, Implication, and Need-Payoff

400

Name one of the pricing contract agreements available for customer's to buy from at a heavily discounted pre-negotiated rate. 

Omnia, Sourcewell, GOVMVMT, American Bar Association, Vizient, and Ministry Resources

400

What is the main reason to move to a cloud based document management solution?

Accessibility to shareable and findable data/remote collaboration, cost savings, enhanced security/automated back-ups. Reduced IT burden

500

Where in the Ricoh League can you find a wealth of marketing information for the Ricoh SD series and any of the other Ricoh products?

MARCOM CENTRAL

500

What is the recommended monthly print volume of the 4510/5510/6010/7010?

50000 impressions. The IM 2510/IM 3510 is 10000

500

Discovery and asking questions is the most important aspect of a sales conversation. What are at least 2 of the 4 things Discovery should uncover?

Pain points, Priorities, Consequences of Inaction, and Desired Business Outcomes.

500

What are 2 of the 4 Pillars of the Ricoh MFP that are important to end user customers?

Security, Sustainability, User Experience, and Business Process Improvement

500

The cost of analog phone lines for faxing from MFPs 2 years ago was about $40.00 per month. What is the average cost now?

Over $100.00/month 

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