Order Status
when a customers ring is "on hold", we should communicate that to them so they know the current status
False
your ring still qualifies for remake four months after purchase
true
What does LRP stand for
Lost Ring Program
Once a case is created in astute for the "step up" program, where should you transfer it?
college rings
How old can a ring be and still qualify for our "Lost Ring Program"
to qualify it must be within 6 years of it's purchase date
What program do we use if a customer does NOT have their order number
Barcode
Does Herff Jones provide a ppl for ring remakes
No
How many times can a student replace a lost ring
Only once
What's the earliest year a ring can be purchased and still be covered under our "Step Up" program?
1984
what email can a customer use to request a repair?
collegeringwarranty@herffjones.com
The week ending in 8/6/2022
May the customer use their current ring as trade in value towards their new one
Most times yes. The rep does need to be the one to make final decision however
How long are genuine stones and diamonds covered under warranty
they are not covered under warranty
Can Herff Jones add a school (to a ring) that we no longer hold a contract with, but used to in the past?
No
If Herff Jones can not fix a customers ring, will they provide a refund or a credit?
Refund
Where would you go to look and see if the order is shipping to the customer or the school
Oracle
In Hjcampus under the procedures tab in CL CUSTOMER PREF RING REMAKE, what is the 6th step to do in astute IF they qualify for a ring remake. (This is in the CP Remake.pdf)
Save
What is the third step (as suggested by hjcampus) in submitting a LRP request
Check Original Order Notes in CSP for Previous Replacements and/or Order Changes
Does the student have to be the original owner of the ring to qualify for the step up program?
Yes
How can a customer see if their rings is an official one from Herff Jones?
It will be either an HJ logo or ‘Herff Jones’ spelled out on the inside of the ring
Which three places can we go in order to find the status of a ring order
Barcode, Oracle, https://extranet.herffjones.com/rings/lookup/
What is the cost of a remake
$67.50 plus any difference in price for the new order options
What number would we provide a customer if they prefer to make a lost ring claim over the phone for a college ring
1.877.454.723
How long does a customer have before their ring no longer qualifies for a preference remake?
6 months
where can the college ring warranty card be found?
In hj campus under warranty/remake/lost, college class rings/jewelry, cl return for warranty/repair