"No Empty Tables" is an Absolute that belongs to which Skill Position?
Host
100
True or False: Cracker Barrel stops serving Breakfast at 11:30
False, We serve breakfast all day
100
Who is our Retail Manager?
Kevin Calhoun
100
How many towels go in a red Sanitizer bucket?
no more than 2
200
We have an employee that always has a smile. They stand up straight. They make eye contact. They always face towards the Guest. Their uniform is sharp, crisp, and clean. Which Guiding Principle are they following? (Bonus If your team has a PERFECT uniform)
Appearance -Uniforms Sharp and Crisp -Professional body language
200
A Server is coming back into the kitchen from the Dining Room. On his way in, he stops and grabs dishes from a table that he passes. Which Absolute is this?
Pre-bus to glasses
200
What is our Mission Statement?
Pleasing People
200
How can we increase conversion for our Restaurant/Retail?
Scripting Retail items to Restaurant Guests
200
If you have a cut on your fingers/hands, you MUST wear a blue band aid from OUR first aid kit. Why is that important?
Its blue and visible, in case it falls in food.
300
"Be aware and respond to Guest's needs" is a part of which Guiding Principle?
Hospitality First
300
True or False: A Grill Absolute is to "Support 12 Minute ticket times or less"
False, "Support 10 minute ticket times or less"
300
I am a Signature Item
I am made by Bay's Bread in Lebanon, TN I am soft and sweet It takes 4 days to produce me You put me on top of soups and salads What Am I?
Sourdough Bread
300
There is one item above the Guest restrooms in every Cracker Barrel. What is it?
Traffic Light
300
Who is our Restaurant District Manager? (Bonus if you can tell me Retail District Manager)
Patrick (Derrek)
400
Give me 3 examples of how you can be a Team Player on your next shift.
---
400
"Prioritize Guest before Task" is an Absolute for which Skill Position?
Retail Sales
400
What time do we light the oil lanterns on the tables in the Dining room?
4pm
400
Find me a Cracker Barrel "Exclusive Item" (1 Minute)
----
400
What is NSF? (Bonus if you can tell me what it stands for)
It is our health and safety inspection. (National Sanitation Foundation)
500
Name all 4 Guiding Principles
Urgency with a Purpose Team Player Appearance Hospitality First
500
Name ALL Absolutes for 2 Skill Positions
---
500
Name all 5 Restaurant Managers
Blair Bines, Keith Sloan, Drea Shellman, Tami Hanson, & Jack Kinle
500
What is our Top Shrink Item in Retail? a. Rocking Chairs
b. Kid's Toys c. Women's Jewelry d. Candy
C. Women's Jewelry
500
What is the GLP? -What does it stand for? -Why is it imporant?
Guest Loyalty Program -Survey our Guest's take to tell us about their experience. Its important that we get "5 star" ratings in all categories, or we are not living up to our Brand Promise.