For The Record
What Do You Mean?
Safety Dance
Panic Attack
Potpourri
100
The front desk in Medical Services received a phone call asking for the medical record and employment verification for a current or former employee. They tell you, they do this all the time for their company. It sounds legitimate, but you are not sure how to proceed. This is what you should do next.
What is reference the policy on Authorization to Release Medical Information and contact the Executive Director, Finance and Administration?
100
This is an occurrence that may involve patients, visitors, or staff, and is not consistent with the routine care or operation of the organization.
What is an incident?
100
A Medical Assistant sticks themselves with a needle while drawing blood. After washing with soap and water for 20 seconds, they should go to this place.
What is Workforce Health and Safety?
100
This can be found in all offices where students will be entering, at all front desks areas, and in the CS group room.
What is a panic alarm?
100
These are the members of the Student Health staff that are considered essential employees.
What is everyone?
200
This is a set of standards that helps us protect our student-patient's confidential information.
What is FERPA?
200
This is an unexpected occurrence during a health care encounter involving patient death or serious physical or psychological injury or illness, not related to the natural course of the patient's illness or underlying condition.
What is an adverse incident?
200
305-7979
What is the phone number for public safety?
200
If a staff member perceives an imminent threat to their safety, this is the first thing they should do.
What is extricate themselves from the situation?
200
This is the place where all the updated policies can be found.
What is Teams?
300
A student emails a psychologist letting them know that they just need a copy of the last note for their disability insurance application, but they need it right away or they will lose their policy. They have attached the Release of Information form.
This is the next step the psychologist should take.
What is forward the ROI to Mercy?
300
A student with an anaphylactic reaction to a vaccine is an example of this.
What is an adverse incident?
300
RACE and PASS
What are: Rescue, Alarm, Contain, Extinguish/Evacuate
and
Pull, Aim, Squeeze, Sweep
300
Panic alarms in the clinical areas are silent. This is what you should look for to signal you that there is trouble.
What is the red light in your office over your door?
300
This organization promotes safe, high-quality patient care and performance measurement in organizations providing outpatient healthcare services.
What is AAAHC?
400
Whenever speaking with a student/patient/client, a member of the staff should always verify this.
What are 2 unique identifiers?
400
A psychiatrist orders a medication for a student, but then notices that they are allergic to that class of drugs and recalls the prescription from the pharmacy, would be an example of this.
What is a near-miss?
400
What are hazardous materials symbols?
400
The Well-Being and Health Promotion staff are leaving a evening event in the Multipurpose Room and they see a student walking in the hall knocking on doors looking for medical assistance.
This is what they should do next.
What is call Public Safety?
400
This program is designed to protect the life and welfare of an organization's patients and employees.
What is a Risk Management Program?
500
An email is sent out by the admin staff to 200 students about a medication recall, but they forgot to BCC everyone on the email. This office should be notified.
What is the privacy office?
500
A student is bitten by a service dog during pet therapy, after ensuring the student gets proper medical care, the staff member should do this.
What is fill out an incident report?
500
A medical provider passes out while placing an IUD. After ensuring the privacy of the patient and providing the necessary medical attention to the provider, you would consult this policy.
What is the incapacitated provider policy?
500
Your new communications specialist is playing with the panic alarm while on a zoom call and "accidentally" presses it.
This is what should happen next.
What is notify the front desk of the false alarm so they can reset the panel and call Public Safety?
500
A clinician is following up with a student/patient/client about their medications and next appointment, but accidentally send the email to the wrong student.
This is the next step they should take.
What is recall the message and contact Admin for IT support?