Prevention
Minimum number of staff at all times behind the 4 frontline wickets?
2 Staff
Main goal when presented with a robbery?
Get the robber out of the branch as quickly and calmly as possible.
Two places to find the EMERGENCY BUTTON
On the desktop (red siren icon) and in My Conexus (teal/white EMERGENCY button).
Greeting members promptly will deter robbers.
TRUE (acknowledge members/non members as soon as they walk in).
What assist employees with knowing the immediate actions and notifications required after a robbery has been created and located in the manual's appendix.
Tear sheets
How many minutes are our Delayed Action Timers (DATs)
5 or 15 depending on the compartment – DO NOT SHARE THIS INFO
Max amount of cash we can give a robber?
Use your best judgement. Explain your movements (“I have to move over to this machine to get the cash, I will need a second person to come to the machine to override in order to get that amount of cash”)
Ideally, who is the personal that calls 911?
The person who was robbed.
Marked Money is changed out every 6 months.
FALSE (every year)
What is the emergency notification process.
An email-based internal alert process to inform and obtain assistance from leadership and internal support departments after an emergency event has occurred.
What hours may we book appointments?
Business hours only, unless exception is made by leadership.
Key combination that locks the CRU
ALT + PAUSE
When is it okay to talk to other staff?
Once you have completed the documentation process on Tear Sheet #2 of the robbery binder.
We call 911 DURING the robbery.
FALSE (call after the robber has left)
What is an important robbery prevention action?
To greet all visitors quickly.
When visitors are approached quickly, you increase the chance that a robber will not proceed
with their planned robbery attempt.
How frequently do we meet as a branch to review robbery procedures?
Quarterly
Best way to handle a robbery note?
Don’t touch it with your fingers, slide closer to yourself if possible.
Where is the Temp Closure sign located?
At the end of our Robbery binder. Instructions Tear Sheet 3. Our Binder is found in a drawer below the cash counter.
Member wants Brittish Pounds, its okay to let them know it is a 5 min wait.
FALSE, do not share details about how we access cash.
How often do we need to complete the Online Robbery Training?
Biannually
How much does a locked CRU dispense?
$1000
Details we need from members if they must leave the scene.
Name number, contact info.
It is okay to make sudden, unexplained movements.
FALSE, try your best to remain calm and explain to the robber what you will be doing next.