Interface Agreements
Chalk 101
Outages
Y6s
Lighthouse
100

When we create a ticket for the NOC and dispatch a fiber crew simultaneously.

What is Dual Dispatch

100
Where employee contact info is stored

What is the ROC Employee Contact List

100

The job type that prevents new outage orders from being created when an alarm triggers

What is a Planned Outage

100

How we notify a tech that we have assigned Y6 during his/her shift

What is make a phone call

100

The quickest way to determine if we have potential fiber events

What is the storm dashboard export / 100% offline

200

The type or condition of the ticket we create when referring a non-impacting ticket to ISP

What is HazCon

200

The setting you turn on when you want to receive email notifications anytime a page is modified

What is Watching a page

200

The time interval that we should call for an update once a tech arrives on site

What is 1 hour

200

The number of Y6s for a single customer in a 30 day period that requires a Tier 1 email

What is 2
200

The job type we create when a tech needs to investigate an OLT that had a cold restart

What is a Power Supply (ZZ) job
300

The INC relationship we use when an overrun ISP ticket caused alarms for the ROC

What is Caused By

300

Where recent updates are posted

What is the Hot Topics page

300

The way we indicate a new outage is in an area with weather

What is the Nat Disaster flag

300

The average time it takes for a tech to complete a Y6

What is 2 hours

300

Where you find jobs that are out of SLA

What is the Aging Orders tab

400

The INC relationship we use when RSC assigns a ticket for an outage that we are already working

What is Duplicate of

400

Where we direct OSP to find processes that impact them

What is the OSP Reference Page

400

Where you would look to see if there have been prior IRIS tickets for a node

What is the NOC Portal

400

The application that FTs use to submit a tech assist request

What is SharePoint

400

Where do you look to see the weather moving across our region?

What is the storm dashboard

500

One of the requirements for us to dispatch fiber for an Enterprise customer

What is a FT site visit to rule out power & equipment

What is an INC ticket assigned to the ROC

What is an email notifying us that a ticket has been assigned

500

How to tell who has viewed a chalk page recently

What is the Analytics button at the top of each page

500

The source of truth for determining if a node truly has call deflection in place

What is the IRIS Dashboard

500

The job type that we create when there are multiple Y6s for hard down or seriously degraded issues in a single node

What is Create a Y5 Unplanned Outage with CD

500

Where you look to see if all techs on shift have jobs assigned to them

What is the Team Routing Dashboard

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