When we create a ticket for the NOC and dispatch a fiber crew simultaneously.
What is Dual Dispatch
What is the ROC Employee Contact List
The job type that prevents new outage orders from being created when an alarm triggers
What is a Planned Outage
How we notify a tech that we have assigned Y6 during his/her shift
What is make a phone call
The quickest way to determine if we have potential fiber events
What is the storm dashboard export / 100% offline
The type or condition of the ticket we create when referring a non-impacting ticket to ISP
What is HazCon
The setting you turn on when you want to receive email notifications anytime a page is modified
What is Watching a page
The time interval that we should call for an update once a tech arrives on site
What is 1 hour
The number of Y6s for a single customer in a 30 day period that requires a Tier 1 email
The job type we create when a tech needs to investigate an OLT that had a cold restart
The INC relationship we use when an overrun ISP ticket caused alarms for the ROC
What is Caused By
Where recent updates are posted
What is the Hot Topics page
The way we indicate a new outage is in an area with weather
What is the Nat Disaster flag
The average time it takes for a tech to complete a Y6
What is 2 hours
Where you find jobs that are out of SLA
What is the Aging Orders tab
The INC relationship we use when RSC assigns a ticket for an outage that we are already working
What is Duplicate of
Where we direct OSP to find processes that impact them
What is the OSP Reference Page
Where you would look to see if there have been prior IRIS tickets for a node
What is the NOC Portal
The application that FTs use to submit a tech assist request
What is SharePoint
Where do you look to see the weather moving across our region?
What is the storm dashboard
One of the requirements for us to dispatch fiber for an Enterprise customer
What is a FT site visit to rule out power & equipment
What is an INC ticket assigned to the ROC
What is an email notifying us that a ticket has been assigned
How to tell who has viewed a chalk page recently
What is the Analytics button at the top of each page
The source of truth for determining if a node truly has call deflection in place
What is the IRIS Dashboard
The job type that we create when there are multiple Y6s for hard down or seriously degraded issues in a single node
What is Create a Y5 Unplanned Outage with CD
Where you look to see if all techs on shift have jobs assigned to them
What is the Team Routing Dashboard