Code Of Ethics/Mission Statement
This is the first line in the code of ethics
What is Obey the law
This is Costco's number one item to never change in price as promised by the CEO
What is the Hot Dog Combo
Number one job as a supervisor
What is teach
Having ______ is crucial to the business
what is the right people
Member wants to return an expired package of cereal
what is take care of the member
Continue to provide _____ goods and services at the ____ possible price
What is quality and lowest
These are the 3 people who have been CEOs for Costco
Who are Jim Sinegal Craig Jelinek and Ron Vachris
You should use this when communicating to your team
What is proper tone
Offering only high quality items that members want and need.
What is the right merchandise
When 2 Members come up to you and need something at the exact same time
What is access the situation of both members and call for help if needed
A guiding principle for our members, employees, suppliers, communities, and environment.
What is "do the right thing"
This is the day the first Costco Wholesale opened
What is September 15th 1983
Emphasizes delivering on commitments, being transparent about results, and fostering trust.
What is Accountability
Ensuring products are fresh, undamaged, well packaged, and presented cleanly
What is the right condition
A member is card sharing with someone who does not have a membership.
What is the Refer a Friend program (Explain and direct them to membership)
This is what drives everything we do, from product selection and pricing to warehouse operations.
What is the Code of Ethics
These are the names of the 2 founders of Costco
Who is Jim Sinegal and Jeffrey Brotman
Someone who is open, welcoming, and willing to engage in conversation or interaction without making others feel intimidated or unwelcome.
What is Approachable
Creating a safe, respectful workplace
What is the right environment
An employee keeps missing their last break and continuously clocks out early
What is Talk to the employee separately, and if actions continue involve management team
When we follow the code of ethics, this is the ultimate goal
What is reward our shareholders
This CEO broke his ankle which resulted in him staying with Costco instead of joining the police academy
Who is Ron
Leads by example with integrity, attention to detail, time management, and willingness to learn/move between departments.
What is strong work ethic and Dependability
Providing avenues for career development and personal development within Costco
What is the right opportunities
This emphasizes objective decision making, avoiding favoritism, or unconscious bias, and fostering in an environment where everyone feels respected and has the chance to succeed.
What is the Rothman Workplan