OA Basics
How many hours can an OA work during a regular week?
What is 10–19 hours per week?
What document should every OA check at the start of every shift to stay informed?
What is the Communications Log (Comms Log)?
Which type of access is used on rooms with card readers?
What are Temp Cards?
What Microsoft document do OAs update throughout every shift?
What is the Communications Log?
Are personal social media and streaming services allowed on the office computer?
What is No?
Who directly supervises Office Assistants in residence halls?
Who is the Community Director (CD)?
Students have how many hours to return a lockout card before they are billed?
What is 24 hours?
What is the FIRST step in a lockout?
What is verify the student's identity?
Name two things that should always be documented in the Comms Log.
How long may residents keep checked-out equipment before staff should contact them?
What is 2 hours?
Name TWO responsibilities of an OA.
Name TWO things every OA should check at the beginning of every shift.
What should you do if the student does NOT already have a lockout log?
What is create one?
How many FREE lockouts does each resident receive per semester?
What are two free lockouts?
Name TWO prohibited items in the residence halls.
How far in advance should non-regular schedule conflicts be reported?
What is 2 weeks?
What additional cleaning task happens every Sunday during closing shift?
What is cleaning/emptying the vacuum and shredder?
If using the master key, what TWO things must you do before leaving the desk?
How much is a lost temporary card charge?
What is $15?
By what day is the swipe report due?
What is Wednesday?
During extended breaks, what is the maximum number of hours an OA may work?
What is 39 hours?
During opening shift, what recreation area should be checked to ensure equipment is present?
What is the billiards/ping-pong area?
What information must be included when documenting missing temp cards during an audit?
What are the room numbers and PIK numbers?
If a resident still has their MavID but it isn't working, should they be charged for a lockout?
What is No?
After making two delivery attempts for certified mail and the resident still isn't home, where can the letter be placed?
What is taped to the inside of the resident's door?