Safety First
You notice a spill in a busy hallway. Your first priority is to do this.
Keep people away from the hazard and report it.
A visitor looks lost. What is a good first response?
Offer help and ask where they need to go.
A teammate is handling a difficult interaction. Name one useful way to support them.
Offer assistance, help create space, or call for support.
Before allowing someone into a restricted area, confirm this.
Their identity and authorization.
Someone asks you for information you are not authorized to share. What should you do?
Politely decline and direct them to an authorized source.
Before leaving your post at the end of shift, share these with the person taking over.
Important updates and unresolved issues.
A door that should Be secured is propped open. What should you do?
Address the immediate access concern and report it accordingly to policy.
A person becomes upset and starts speaking loudly. Name one way to calm the interaction.
Remain calm, listen, speak clearly, or give them space.
You disagree with a teammate about how to handle a routine situation. What is the best first step?
Speak with them respectfully and clarify the facts.
During an emergency, this helps responders understand what is happening, where it is happening, and what help is needed.
Clear, accurate communication.
You receive a report with an unclear location. What information should you get before directing help.
The exact location.
A nursing team and security team respond together to a challenging situation. What shared goal should guide both teams?
The safety of the patients, staff, and others nearby.