Rovo Basics
This component of Rovo lets you "ask questions, explore ideas and take action with an AI partner."
What is Rovo Chat?
In Jira Service Management, Rovo can help draft this type of message to speed up work item resolution.
What is a customer response/reply?
Rovo translates your natural language question into this query language to search Jira work items.
What is JQL (Jira Query Language)?
This is the name of the Rovo app where you build agents, automations, content hubs, and manage assets.
What is Rovo Studio?
This acronym names the framework for a well-crafted generative AI prompt: Task, Context, References, Evaluate, and this final step.
What is Iterate (TCREI)?
This Atlassian proprietary common data model helps Rovo understand relationships and context across your organization
What is the Teamwork Graph?
This Confluence feature uses AI to recommend a page title based on your content.
What is Suggest title?
This type of compact panel appears above search results, giving a short snapshot of a person, team, or definition.
What is a knowledge card?
Click this icon next to an Agent's name to save it to your Favorites for quick access later.
What is the star icon?
In the TCREI framework, this step means providing helpful background information so Rovo understands the scenario.
What is Context?
Rovo Agents handle your tasks and workflows automatically so you can do this "with less effort."
What is achieve more?
This Rovo feature analyzes an epic's description to generate a list of suggested child work items.
What is work breakdown?
This default Rovo Chat reasoning mode automatically balances speed and depth based on your question's complexity.
What is "Let Rovo decide"?
Name the three surfaces/ways to work with a Rovo Agent.
What are Chat, Editor and Automations?
This is the term for when AI produces information that looks correct but is actually inaccurate or misleading.
What is a hallucination?
Combined with the Teamwork Graph, this AI partner's large language models let Rovo generate human-like text while maintaining data privacy.
What is OpenAI?
Before you can create a knowledge base article with Rovo, your Jira space must have one of these linked.
What is a Confluence space?
This Rovo Chat reasoning mode tackles complex or strategic questions and shows its step-by-step logic.
What is Think Deeper?
This Atlassian development platform is used to build code-based Agents that can be distributed or sold on the Marketplace.
What is Forge?
Even though Atlassian's LLM partners don't use your data for training, the notes say to avoid putting this type of information in a prompt.
What is confidential/proprietary/sensitive information?
Secure and Accountable are two of Rovo's Responsible Technology qualities for handling data — name the third.
What is Transparent?
This is the term for entering your own open-ended prompt or question to Rovo, rather than using a pre-built prompt.
What is freeform prompting?
This Rovo Chat transparency feature shows exactly where an answer came from and lets you filter which knowledge sources or web results it uses.
What is Sources?
This section appears when editing an existing Agent and lets you connect it to automations so it runs proactively on events like work item changes.
What is Triggers?
Instead of starting over with a brand-new prompt, the notes recommend doing this when a response isn't quite right.
What is asking a follow-up prompt (iterating)?