Authentication
What is Top Level Authentication?
This level of authentication is required before discussing account changes or financially impacting information.
FSC 549 and 550 typically identify this pricing structure.
What is Interchange Plus Pricing?
This service plan is designed for merchants subject to HIPAA regulations.
What is the Healthcare Plan?
This bill method indicates the merchant owns the equipment.
What is CO (Customer Owned Equipment)
This team handles Clover device upgrade opportunities.
What is the Hybrid Team (Cross Sales)?
This authentication item is required on every call.
What is the first and last name of the caller?
This FSC represents the Billback Surcharge percentage.
What is 30D?
Merchants on this plan are limited to a maximum of three employees.
What is the Starter Plan?
This bill method represents an payment plan arrangement.
What is Installment Purchase?
This type of update is no longer routinely provided to EOS devices.
What are software and security updates?
Merchants must verify this many transactions within the last 30 days when using transaction authentication.
What are three transactions?
Merchants with Qualified, Mid-Qualified, and Non-Qualified rates are on this pricing model.
What is Three-Tiered Pricing?
Healthcare merchants must be transferred here to add applications.
What is Clover Tech?
This bill method requires equipment to be returned to stop billing.
What is M (Rental)?
Merchants who upgrade their EOS device can have this fee refunded and removed.
What is the End of Support (EOS) Fee?
If a caller provides three transactions of their own choosing instead of validating the transaction selected by the associate, this additional action is required.
What is verifying a fourth transaction selected by the associate?
Under this pricing structure, the only factor determining the rate is how the transaction was entered.
What is Entry Mode Pricing?
This fee may apply to Starter Plan merchants who download non-default third-party apps.
What is the $19.95 App Market Usage Fee?
This bill method indicates a legally binding agreement that cannot be canceled simply by returning the equipment.
What is L (Lease)?
If a merchant's EOS device was deactivated before January 1, 2026, this request should be submitted for reimbursement.
What is a GAF Request?
This cannot be used as Basic or Top Level Authentication even though merchants often know it.
What is the Merchant Identification Number (MID)?
This FSC identifies a Mid-Qualified Rate on a Three-Tiered account.
What is 810?
This restaurant-focused plan supports Kiosk devices.
What is the Restaurant Growth Plan?
When cancelling an account for a merchant with a Leased equipment what should agent do once the request has been submitted?
What is transfer to Leasing?
The first retention offer available when a merchant is threatening cancellation over an EOS fee is this percentage rebate.
What is a 50% rebate of the EOS fee as a one-time courtesy?