Drug Name
If a patient has no refills remaining for their Rx, after submitting an RX Renewal, How long does it take to hear back from the DR's Office?
What is 48- 72 Hours
What store do we only Assist for NC HMAP Patients?
What is 16405
What Program does not have PCC Initial Task?
What is CID
What is the system that we use to receive our task for the day?
What is Asembia
What is the name of the Tab used to check if a patient is Active or RRO?
What is Attributes...
Name the TOP 2 medications that are refilled for HIV Prevention/ Transmission.
What is Biktarvy, Descoy or Dovato
The list of medication that we use to check if a medication is covered by that state is called?
What is UMAP Formulary
After we complete the task in Asembia, we must follow up using Walgreeens.com to schedule the refill. This process is called?
What is RX Renewal
What document is owned by the state, in reference to Case Managers?
What is the Case Manager Spreadsheet
The task Auto-Populate within how many days from the Exhaust Date?
What is 10 days?
If we see this medication in Asembia we have to transfer the patient to 16405
Cabenuva
What store number is assosciated with Incarcerated Patients?
What is 16313
On the 3rd Attempt, the PT doesn't answer the call. How do you document the call and what must be done immediately after?
What is Max Attempts (Keep) and send a letter WSP Mail- Unable to Reach Refill Overdue
What system can we use to get a Fax number for the Pharmacy?
What is the LDB
Where in Asembia, can we find a Pt's Case Manager Information?
What is Important Information
When scheduling a Refill for an HMAP Patient, you see this medication and it can't be filled until 2-3 days before the exhaust Date. What is the name of this medication?
What is Gabapentin
If a caller requests a 90-Day Supply to be sent to their local pharmacy for their Biktarvy, what must you do?
What is Document in the Work Order, and Transfer to the RPH immediately.
If a PT does not answer the phone on the 2nd Attempt for a PCC Initial Task, how must you document the task and what must you do?
What is Patient/ Caregiver Unavailable- Max Attempts (Keep) and Send a letter. WSP Mail- Unable to Reach Service Initiation
We use this resource to check when a NC Patients HMAP is active or expired
What is Ramsell
If you don't see a medication that the PT is requesting to be refilled. What can you do in order to assist the Patient?
What is Create an MDO-Outreach Task.
What is the name of the medication that can ONLY be shipped to the MD's office?
What is Bicillin
For a next day delievery Refill for Bikarvy, what must we do? Name the steps.
What is complete the work order, and contact the RPH before 2 pm
Name a Scenario, when we would have to contact the Store after Completing the call script and Rx Renewal Process.
What is Quantity Change Request, Home Delivery Request, Close Prescription Request, and Same Day Pick-Up Request.
Where can we find the Power of Attorney?
What is IC+/ p200
Which Tab in Asembia is utilized to Add a Prescription to the Sold History and Create a Call if needed?
What is Rx Activity