National Destination
What state is Robin Hill Farms in?
New Hampshire
The three Ts
Teach, Tailor, Take Control
should we make initial recommendations on treatment to injured workers and their families?
NO - make these recs to CM first.
When does open enrollment end?
November 11th
Does every worker with a concussion need an intensive multidisciplinary program?
No
Which residential location can accept autism/developmental disabilities
Texas Hill Country School
What does "tailoring" mean in Challenger Sales?
Customizing the message to the stakeholder's priorities
What are 2 ways to find WC referrals?
CEU contacts, MSD, Hospital CMs, Tracker farming
When is annual training due?
November 30th
What is a good referral source for concussions?
What location can accept SCI? (no dual diagnosis)
Dixie Lodge in Michigan
What part of Challenger focuses on sharing a new insight?
Teach
Difference between CM and adjuster
CM: Guides patients care
Adjuster: Signs the check/deals with payment, SCA, etc
When does MSD activity need to entered?
Ideally daily, by 9 am PST Monday
What is the m stand for in mTBI?
Mild
What are the 4 residential locations that provide intensive rehab.
Pate, San Marcos, Dixie Lodge, Downers Grove
A CM says your process is longer than HH. What’s your Challenger response?
Agree, then reframe that intensity reduces readmission risk.
This process helps determine whether proposed rehabilitation services are medically necessary under applicable WC rules.
Utilization Review
When do blueprints need to be completed?
By the 5th of every month
What is a symptom PT addresses?
Dizziness and vertigo, Balance and gait impairments, Vestibular dysfunction, Motion sensitivity, Cervicogenic headaches and neck pain, Reduced endurance, Exercise intolerance, Impaired coordination
What is the difference between supported and transitional living?
Transitional Living focuses on recovery and preparing someone for greater independence, while Supported Living focuses on maintaining independence and providing ongoing assistance.
What is one thing Challenger reps do differently than relationship-only reps?
They bring new insights and guide the conversation.
What is the benefit of early, intensive neuro rehab in WC cases?
Faster functional recovery, lower lifetime claim cost, better RTW potential
Can rally call tracker numbers be entered prior to Monday?
NO
What does a LCSW do for an injured worker in a RWW HC program?
Improve coping and
emotional regulation, Reduce psychological
barriers to recovery, Increase confidence in
functional abilities, Improve participation in
rehabilitation, Support emotional
readiness for return to
work