Fire & Evacuation Safety
Our Safe Haven
Village Inn
After a robbery, what should you refer to for next steps and where is it located?
Yellow emergency binder near door in teller station
A coworker just told you theyemailed client information to the wrong customer. What form should they file?
Privacy Incident Report
We take this from someone who is claiming to do work at our branch for this for validation purposes
- Badge/ID/Reason for their Access/SID
Our opening signal
Blind fully down in RB office
The amount of emergency exits we have
One!
We keep this for physical evidence
*BONUS*
What do we do with this?
The robber's note
*BONUS*
We try to avoid touching it. Also, we try to push it to the floor to avoid having the robber take the note back, and block it off, along with the crime area using the caution tape.
When you are speaking to a client on speaker phone, you must always do this
Close the door to your office.
When a vendor has NO SID but IS supposed to be working at the branch...
We must be with that vendor if it involves direct access to cash
You are NOT a member of the opening team and arrive after opening employees entered the branch, but before the branch opens. What should you do if the signal is incorrect / not set?
- Go to Safe haven THEN call 911 and Global Security
The amount and location/s of the fire extinguishers at our branch
1 near the teller station
We do this while the robber is in the branch
If approached through lobby, walk to the transaction line from customer side
- Get cash from nearest source
- Activate the robbery alarm when safe to do so
We must never tell a customer this
- The schedule of an employee for other purposes OTHER than scheduling an appointment
- When our cash shipment/arrival days are.
- When we are filling out a EVP/UAR
Someone claims to be a Branch Reviewer/Bank Employee
- We ask for form of ID AND look them up on phonebook.
You are the first member of the opening team. After entering the branch and re-locking the door, what should you look for as you walk to the perimeter alarm keypad?
Broken glass
Holes in walls and ceiling
missing or fallen ceiling tiles
Anything suspicious or unusual
After you have evacuated the branch, what steps should you take?
Go to the safe haven
Account for all employees
Call the authorities, Global Security and MD
The things we do AFTER the robber leaves
Lock all doors and cashboxes, Secure the victim in an office away from everyone, Grab "Robbery- Securing the Branch Team Task" pages from binder and complete tasks
Reasons we submit a privacy incident form
Customer / employee information forwarded by an employee to their personal email
Customer information: Accessed by an internal partner without a business need; Found unsecured and appears tampered with (e.g. desk drawers opened / papers missing); Personal information mailed / emailed to wrong customer
Unauthorized access to: Server room, Old/unused hard drives
Anindividual is sitting in your lobby checking social media, has indicated that they don’t need assistance with a banking need. The individual is not displaying any disruptive behavior or taking action that poses a security concern. What should you do?
No further action is required
If an employee is ambushed while leaving the branch
1.Determine appropriate action to keep employees safe
2.When safe to do so Call 911 AND Call Global Security
All possible Evacuation Situations
fires, gas leaks, water leak / flood found after opening, bomb threats or suspicious items found after opening
The steps we take AFTER the Suspect Description forms are filled out
1. Make one copy of each form.
2. Provide original forms to Global Security.
3. Provide copies to law enforcement upon request.
4. Print replacement copies of any forms for future use.
The time frame we have to submit a Privacy Incident Report
72 hours
*Best practice, Same Day - ASAP
You are part of the closing team and are the second employee to exit the branch. What are your responsibilities?
re-lock door as soon as Person #1 leaves
Observe Person #1 until they move a safe distance away from the branch
Arm required alarms
Exit branch