Sales Tools
What's the minimum amount you can charge on a Care Credit?
$200
Congratulations! You are the newest member of SmileDirectClub. You will receive all your custom aligners within the next [current ship time]. In order to activate your Lifetime Smile Guarantee once you get your aligners, make sure you register your start date on your account online or download our app on your IOS device. That way we will send you a notification every time it’s time to switch out your aligners. Thank you so much for joining the Club! Is there anything else we can do to make you smile today?
We are allowed to transfer to customer care.
False
What's the pivot you should use when a customer says it's too expensive?
Our price is 60% less than traditional orthodontics and we also have a 30-day smile guarantee where you can return your aligners within your first 30 days of receiving them for a full refund.
Scenario: The customer call in to purchase the aligners, but didn't know about the $250 DP, so they decided to schedule the AD for 07/25.
What would be the right notation?
Salesibcall AD 07/25 cx call in to purchase unaware of DP
How far along can you schedule an AD for?
2 weeks
How do you place a care credit order in SmileCheck?
Go to "new aligner purchase" and use care credit option instead of full pay or HFD.
What should you say when there is a card on file?
I just need to confirm that we are using the card on file ending in #### to get your aligners into production today.
You need to download the receipt of Tabeo and CareCredit and upload it to files
True
How should you pivot to a customer that thinks they will need an Aligner Touch Up but still has a few weeks left?
I understand. Retainers take 4-5 weeks to produce and ship, and we really want to make sure there’s not a lapse between your last aligner and your retainer, so we can order your retainers now to make sure your new smile stays in place! But 90% of our customers are satisfied with their smile at the end of their journey.
How do you remove a cx from the dialer?
By restricting the contact in SmileCheck
How far along can you schedule a CB?
1 week.
When placing a Tabeo order, what should you use in authorization number on SmileCheck?
Transaction ID
As per the single arch script what's the maximum amount you can offer?
$350
Is it true you can keep any "Miley" emails?
False
What's the care credit pivot?
We also accept Care Credit as a form of payment – I’ll go ahead and send you a link so you can apply. Care credit is great because it allows you to get started on your aligners today with no money down. And you get to take advantage of our best value option of 1950 at 0% interest for 12 months!
How does that sound?
Provide 3 scenarios where you should commishclear
Examples:
1. When the team member has an AD schedule and the cx calls before the AD date.
2. Ghost calls.
3. When you didn't schedule AD or CB.
Can you try to run an AD twice during the day if the 1st one declines?
No, you need to call the customer if the AD declines
Loan started
Payout on the way
As per the Day 8th and older, what's the biggest discount we can offer?
$200
You can offer $500 off to single arch customer's
False
Mention the Pivot for when the customer wants a permanent retainer instead.
I understand. But did you know with a bonded retainer, your teeth can still shift back over time? Permanent retainers are only affixed to the front of your teeth, and your other teeth can shift. A bonded retainer will eventually break down and need to be replaced, too. Plus, permanent retainers make it much harder to floss and clean your mouth...
Customer calls in on 9/17 team member A schedule an CB for 7/19, cx calls back on 7/18 and team member B places the order. This is a split, who should leave the note of the commishsplit?
Team member A
A Tabeo leads is yours for a week if you follow up with the customer in which days?
Day 3 and day 7.
Could you place a care credit order on 24 months without interest?
Yes, with leader's approval and only if the customer ask for it. We can't offer it.
Mention 2 of the benefits from the teens club.
Options:
The Dental Team will be available for you and (minor) 24/7 via Video Call if you have any concerns during their treatment.
(Minor) will get a special Tile Case that connects to an app on your phone to locate their aligners if misplaced. ($35 value)
However, if they lose their aligners, they will have free replacements ($99 value)
Also, with the aligners there is a Lifetime Smile Guarantee:
Where We stand behind your teen’s smile for life. As long as your teen stays current on your retainer subscription from SDC and are wearing them as prescribed, we’ll provide aligner touchups at no additional cost. That’s our Lifetime Smile Guarantee
You can talk to a 16-year-old from the UK.
Mention the lifetime smile guarantee at the END of the treatment.
If at the end of treatment, you did not achieve your desired results, contact us to arrange a Smile Check-InTM with our dental team. They will evaluate your plan and progress to determine if an aligner touch-up is necessary. If it is, we’ll create and ship new aligners, at no cost to you
Mention the buy 2 get 1 free script
I understand. But did you know with a bonded retainer, your teeth can still shift back over time? Permanent retainers are only affixed to the front of your teeth, and your other teeth can shift. A bonded retainer will eventually break down and need to be replaced, too. Plus, permanent retainers make it much harder to floss and clean your mouth.
You can do a one-day call back extension, should you commishclear your note the day of the extension?