This escalation is opened for an assay that has had a history of low biasing QC
What is a PPI?
100
This notification is opened for the first complaint from a customer about QC out.
What is a MS?
100
TA, A, B, and C.
What are CCMS Levers?
100
The new process document that is mandatory for all MS calls.
What is the SAP Workbook?
100
The percent error calculator is found on this site.
What is the TAO Resource Corner?
200
This escalation is opened when a patient death is the result of an electrical shock.
What is a PSI?
200
This notification is opened for any training outside of the installation process.
What is a MT - Training non-install?
200
This document guides us through attachment A and B and serves as a guide for escalation criteria.
What is 5007?
200
Information that is optional, and if available, when documenting hardware issues.
What are error codes?
200
This escalation is opened after the safety questionnaire is received from the TAS and meets the criteria in 5007.
What is a PSI?
300
A TAS will open this type of notification when a customer informs them they want the system to be green.
What is an ii?
300
This is opened for activities that are performed as part of the installation but after the MI is closed.
What is a MV - Installation activity?
300
This document is used for good documentation practices.
What is 2616?
300
This is the person that is responsible for correct documentation within a notification when working along side a co-worker within the same business unit such as TAO.
Who is the TAS that closes the last APPS task?
300
Forgetting the software version on a closed MS notification results in this.
What is a failed notification?
400
This escalation is opened when a customer complains about untimely call back from the call center.
What is a People Complaint?
400
A TAS would use this for non-mandatory software updates.
What is a MT upgrade?
400
This must get changed if the problem was software and not hardware.
What is the Issue Type and Trend Code?
400
Individuals responsible for trend codes, resolutions, and assessment when CCC-TS cannot resolve an issue via phone call and service/TAO is requested to go on-site.
Who are CCC-TS, CSE, and TAS?
400
The document required to be attached to ALL calls when using a Siemens issued pipette.
What is the Pipette Calibration Certificate?
500
This transation is used to open a customer complaint for processes/people.
What is ZQCA?
500
This trend code could be the reason why your MS is not closing.
What is Z000?
500
This document is the US TAO Service Reporting Instructions.
What is 4018?
500
These must be used for preparation of QC, Calibrators, Linearity material, and dilutions.
What are Siemens issued pipettes?
500
This escalation is created when the email submission is received from the TAS and meets the criteria in 5007.