Payment Allocation
IDCP
Refund
Top 10
100
Which path will assist with Payment Allocation?
Credit Card Payment Allocation Job Aid
100
For adding a co-applicant, does the person being added need to be on the phone?
Step # 1. . .
Confirm the primary cardholder and prospective co-applicant are on the call and requesting to add a co-applicant.
100
Which is the first system we should use when dealing with a Credit Balance Refund or Payment refund?
CARS
100
Which Path will assist you with making a CC Payment?
Make a Payment or Funds Transfer
200
What is the point of Payment Allocation?
Payment allocation determines how payments are applied which will vary based on the types of balances and the Annual Percentage Rates (APRs) each may have:
200
When submitting a credit line transfer, what needs to be done after hitting submit?
Step #14. - Confirm there is a status message to transfer the call.
200
Even though there isn't a number in the path, what is the FIRST step to follow when competing a Credit Balance refund in CARS?
- Select the Credit Balance Refund radio button and select Enter an ACH.
200
Which path will help you when Redeeming Rewards?
Access the Redemption Portal and Redeem Card Rewards
300
From the FAQ's .. answer this question ...
Will I be charged interest on purchases if I use my 0% promotional rate for balance transfers/direct deposits?
Yes. Using a card for retail purchases while there is a balance in any cash balance category will result in a loss of the grace period purchases otherwise have and be subject to interest.
Note: If the purchase is assigned to a Custom Pay Plan in the same cycle it posted to the account, it will not be charged interest.
300
When decreasing a cash or credit line request, what SPECIFIC amount do we need to enter when following step #6?
Enter the requested new credit line amount provided by the client in the Requested Cash Line field
300
When using CARS for a credit balance refund, what is the next step is a client states they can not wait for the turnaround time provided in the disclosures?
Does one of the following apply?
- Bank Error
- Hardship
- Executive Escalation
- Wealth Management
300
when a client ask " about completing an increase or decrease to a Credit Line. " which path will help you move forward?
Submit a Credit or Maintenance Request - ICDP
400
For -Applied Payment Order - Above Minimum Payment..
what is the first thing we must follow in payment being applied to ...
Payments are applied to the highest APR non-promotional balance.
400
When completing a credit line transfer, which account do we need to start off on.. and open ICDP from?
STEP # 5.
Select the account the client is requesting to have the credit limit increased
400
When using CARS and doing a Payment refund, knowing we will be using a " linked on us account". what does the " IMPORTANT " say?
Important: Do not use the Wire Routing Number.
400
What is the link/ path when dealing with '" Client Travel Information "
Domestic and International Travel - Banking and Brokerage