Reviews
This term is used for a dishonest scheme or fraudulent activity designed to deceive individuals.
What is a scam?
A report in which the payment is made to a known contact or previously trusted individual will most likely be categorized as this.
What is not a scam?
This part of a scam report provides the date, amount, and reason for the report.
What are transaction details?
This platform environment is where Cash customer accounts are routinely accessed and interacted with by Cash Risk agents.
What is Regulator?
This common phrase used by scammers often involves referring to the victim as "sir" or "love."
What is scammy language?
The work instruction outlines a workflow owned and operationalized by this team, which utilizes scam report reviews.
What is BIT?
In a scam report, when there are minimal signs of scam activity and the customer provides a vague or incomplete description, this term describes the report status.
What is insufficient evidence?
This is the key action agents take when a scam report is valid and there is a comprehensive description of how the scam occurred.
What is transfer the case to the medium queue?
This is the button pressed in Notary when an agent begins processing scam reports in the selected queue.
What is 'Start Queue'?
Scammers might instruct the victim to send money to an account under a different name than the person they’ve been communicating with. This is an indicator of which type of scam?
What is deception/imposter scam?
This hashtag is applied when a scam report is found to be the result of a scam and does not fall under a TOSV good or service.
What is #$RO_ACCEPT_SCLAIM?
This is the primary factor agents review to determine the legitimacy of a customer’s scam report.
What are the details from the customer?
A customer claims they were scammed but their report doesn’t provide sufficient or specific details about what transpired, only mentioning general terms like “I feel something was off.” This should be categorized as:
What is insufficient evidence?
Scam report reviews are accessed and performed using this tool.
What is Notary?
If the scammer claims to be an official entity or impersonates someone of authority (such as a celebrity, organization, or company) and offers a "guaranteed" product or service, it is a strong sign of this scam type.
What is a prize/giveaway scam?
The document specifies that cases requiring further investigation are transferred to this queue.
What is the medium queue?
This term refers to a situation where the customer was coerced into making a payment due to threats or violence.
What is duress?
If the agent finds that the scam report indicates the payment was made for something that falls under a special activity (like adult content, gambling, or illegal products), they will flag it under this status.
What is TOSV (Terms of Service Violation)?
In Regulator, investigators can identify international users through these 2 indicators.
What are IP addresses and time zones?
This suspicious behavior occurs when a scammer asks for this type of visual proof after a payment is made.
What is asking for a screenshot of the payment?
This group of hashtags is used when the payment is denied a reimbursement AND the recipient is cleared of a scam denylist.
What is #$RO_DENY_SCLAIM #$RO_CLEAR_SCLAIM_REPORTED
A customer report that describes a transaction occurring in person or to a known local entity, often due to buyer's remorse or a change of mind, falls under this type of scam likelihood.
What is not a scam?
This is the minimum precision percentage that Risk ML aims for in identifying low likelihood scam reports.
What is 95%?
This link provides further information about the recipient of a scam report within the Notary interface.
What is the Recipient’s Toolbox link?
These 4 high-risk products are commonly associated with scams and violate Cash App's Terms of Service.
What are adult content, gambling, drugs, and occult services?