Memberships & PT
The place(s) for completed EFT contracts and payment plans.
What is in the safe, or directly with Kosta?
A pickleball pass expires after this amount of time.
1 year.
Process to undo a scan
What is
Membership > Manage Membership Scans > Input date and customer name > Undo scan?
The 3 core values of the fitness center.
What are accessibility, connection, and wellness?
The deadline date for availability each month
What is the 10th?
This is where we put interest forms for Personal Trainers
What is the PT tray on the desk in manager's office?
This is where we can check pool's schedule or to see any changes in the pool schedule.
What is the Aquatics page of the Shorewood District (Or Recreation) Website?
Process for adding Health & Wellness IDs
What is Customer > Edit > Alternative keys?
This is the fitness center mission statement/motto.
What is Open to all so all can be well?
Desk staff need to check these two things every time you clock in.
Trainers you need to check these two things before your first session of the day.
What are Homebase & The Weekly pulse?
The step of the insurance reimbursement membership setup process ensures that we get paid by the provider.
What is Registering them on their website?
This is the physical packet that contains all of the rec department courses for a given season.
What is the Activity Guide?
The process for merging accounts.
What is
Customer > Actions > Merge 2 accounts?
Never respond with this phrase to a member's question.
What is "I don't know?"
The cash drawer should be at this amount at all times (not including change)
What is $80?
The number of weeks between payment plan payments for each package of sessions
What is 2, 3, & 4 weeks?
This person is in charge of aquatics.
Who is Ashley?
This is the quickest way to instantly refund someone after a transaction has been completed with a card.
What is voiding a receipt?
You can give out this employee's personal number if a member asks.
What is nobody's!?
The 4 tasks we discussed today
What is
Empty the dehumidifier
Check TP, PT, hand soap, & shower soap
Check all equipment for damages
Read & do anything on homebase & The Weekly Pulse?
These descriptions characterize each of the 3 H&W insurance reimbursement codes for Silver Sneakers, RenewActive/OnePass, & Ashlink
What is
16 digit number
9 digit number beginning with the letter A
8-9 digit code
If you've exhausted all other resources and you can't find an answer you should transfer a call about recreation info to this person at the rec department.
Who is Barb?
This is the process to find information on any Activity in Activenet.
What is: Administration > Activities > Search activity > Click activity > View Info
Our list of standards
What is...
Pride in our work
Build relationships with members & staff
Looking for areas for personal growth & work to improve them
I am proactive & display eagerness to assist & make a positive impact on other's days
Listen & make people feel heard
Act with integrity & be accountable
Leave my work environment better than I found it
Put self in other's shoes. Ego aside?
In the event of a member injury, we need to call 9-11 when a member is...
What is unresponsive, bleeding heavily, awake but incoherent, showing signs of a serious injury or illness?