OPS
New Patient Child
WHAT IS "TX ONLY"
PerEx#-PA, #-PA+4BWPro
WHAT IS "Adult Recall Appt"
Same day or next day appointment
WHAT IS "Addon"
HAPPY VISIT
WHAT IS "15 mins"
"I am needing to find out the balance on my account"
WHAT IS "Patients Home office"
Fillings
WHAT IS "Treatment OP"
CmpEx#-PA, #-PA+4BWPanoProPROMO
WHAT IS " New Patient- Adult appt"
A lay term used for the restoring of lost tooth structure by using a resin-based tooth-colored composite
WHAT IS "a filling"
WHAT IS "30 mins"
I am waiting on a refund. I need to check the status.
WHAT IS "Patient Relations"
Limited Exam
WHAT IS "TX or NP OP"
#-Palliative
WHAT IS "Bite Adjustment"
Deep cleaning (4 quads) going above and below the gum line to remove calculus buildup.
WHAT IS "SRP"
WHAT IS "45 mins"
"yall took money from my account and i dont owe yall nothing. I need to speak to a supervisor"
WHAT IS "Patient's Home office OM"
Prophy- Regular Cleaning
WHAT IS "Recall OP"
#20-E-Surg
WHAT IS "Extraction"
The lay term for carious lesions in a tooth; decomposition of tooth structure.
WHAT IS "Caries or Cavities or Decay"
14-MO, 15-MOD, 2-O,
WHAT IS " 60 mins"
"SOMEONE REMOVED MY APPT. I am upset! I need to speak to someone"
Yours (Scheduler that took the call de-escalate)
Palliative Emergency /Bite Adj
WHAT IS "TX Only OP"
#14-RCT#14-AllCerCrn#14-BU or P&C
WHAT IS "RCT & Crown Prep Appt"
Patients are able to select their own provider and go to any dental office of their choosing
WHAT IS "PPO insurance"
3-MO, 12-MOD, 2-O, 4-OL,
WHAT IS "75 mins" (hour 15)
I am upset. I just left the office and the assistant was RUDE. I need to speak to a Supervisor.
WHAT IS "Front Office (Supervisor)"