Kinds
Terms
Guidelines
Time frames
Misc
100
Double booking
What is two Pt's given the same appt. time?
100
An authorization for a visit to another physician, usually a specialist.
What is referral?
100
Keeping a Pt's information private.
What is maintain confidentiality?
100
Appt's are usually scheduled at these intervals.
What is 10, 15, and 20 min?
100
What a Pt is given after scheduling a future appointments.
What is a reminder card?
200
Appointment matrix
What is the appt. schedule showing only available times for appointments?
200
Pt fails to show up for their appt. with out calling.
What is a no show?
200
Proper body language when scheduling.
What is -Speak clearly -Do not appear rushed -Concentrate on whom you are speaking to
200
After arriving a pt should be seen in this time period.
What is 15-20 min?
200
The office schedule is considered a _________ document.
What is legal?
300
When 3/4 Pt's are scheduled every 1/2 Hr and seen in the order they arrive.
What is Wave scheduling?
300
Official permission from Pt's insurance company before Pt can be seen by specialist.
What is Preauthorization?
300
To avoid errors while making appt's MAs should ________ information related to them
What is obtain?
300
Amount of min that are suggested for a new Pt appt.
What is 30-45?
300
If surgery will be done Pt must be ____ for certain time period the night before.
What is NPO - nothing by mouth?
400
Clustering
What is Pt's with similar problems or conditions being scheduled into groups?
400
A Pt that has received service from a physician within the last three years.
What is an established patient?
400
Make sure you give enough of this when making an appt.
What is time?
400
A pregnant women with vaginal bleeding should be seen with a _____________ appt.
What is same day?
400
Before scheduling a diagnostic procedure for a Pt. the MA should get this information.
What is getting a Pt's name? Contact information Type of procedure Reason for procedure Pysicians NPI (National Providers Identifier) number
500
Scheduling method in which each patient is given a different, specific time appt time.
What is Fixed appt scheduling? Stream scheduling Time-specified scheduling Single booking
500
Before a Pt undergoes a surgical procedure this is preformed.
What is PAT (Preadmissions Admission Testing)
500
Recording all nessicary information correctly in the appt book or in computer appt scheduling system.
What is documenting?
500
Amount of time that a MD has to see a Pt in the hospital is ________.
What is 24 hours?
500
Person given the last appointment of the day or told a time earlier that they are scheduled.
What is Habitual latecomer?
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