Level 1
This Report is available to review the associated screening usage charges that will be incurred on their monthly invoice.
What is "Screening Usage Report"
TRUE or FALSE: Rental application fees are the same as the screening charge.
What is "False"
This is our credit partner?
What is "Experian"
TRUE or FALSE: Rental application fees can be required.
What is "True"
Where does the screening criteria template need to be assigned to provide a preliminary result of the screening report?
What is "Screening Policies"
It is the Rent history reporting and delinquent rent reporting.
What is "RentBureau"
Which credit scoring model are all new customers assigned to?
What is " Vantage 3.0 "
An applicant they’ve just screened who has a pending or failed report status, what is your next action/step?
What is " Transfer the case to FG&S Support team for further help. "
Which package will Income Verification be automatically included in the cost?
What is "Complete Package"
Which two background reports are available for clients at no additional cost?
What are:
Rental History Verification
Employment History Verification
TRUE or FALSE: The property manager is required to get written authorization from the applicant for each screening report requested.
What is "True"
If the customer has questions about the report details or Statewide eligibility and associated pass-through fees, what is the next step?
What is "Transfer to FG&S Nonlive Team Inbox"
The client wants to enable RentBureau but they only want this for a few of their properties. Is that possible?
What is "No"
This feature is database-wide. They can not pick and choose which tenants will be reported.
How to look up to see if a tenant is reporting to RentBureau.
What is "Adding /buffered_reports/rent_bureau_tenants to the end of the client's VHost when on the Dashboard page and customizing it to backdate to 2010"
If the applicant does not have a valid SSN, what can they enter to complete the application?
What is "ITIN or 999-99-9999"
The section on the rental application will confirm if the applicant has requested a copy of their screening report.
What is "Applicant Summary"
What are the package options and pricing effective 2/1/25?
(3 Answers)
Credit, Eviction - $17 per screen.
Credit, Eviction, Criminal - $22 per screen.
Complete Package: $35 per screen.
If the client is unable to screen a rental application and states they do not see the available task, what would be the reason and how would you confirm?
What is "Their user role does not have screening permissions enabled. Confirm by looking into the user's role permissions by searching for ‘Screening’. "
If an applicant needs to dispute information provided on their screening report, where would you direct them?
What "AppFolio’s Consumer Relation Team "
The client asks if they can upload a copy of their rental application for the system’s online application. Can this be done?
What is "No. A workaround would be to customize the report and add their preferred details, questions, etc."
Where to check if the client’s account is enabled for Experian RentBureau.
What is "General Settings > Admin Settings > click Value + and scroll to the ‘Rental Application Screening’ box. It will either show ‘No’ or ‘Yes’."
A client reached out stating they are having an issue with converting an applicant to a tenant and informing you the option is greyed out. Why could this be?
(Two possible reasons)
The applicant is Financially Responsible and they have not recorded the result assessment.
The applicant is a Co-Signer.
Where does a customer set up screening criteria and screening policies?
What is "General Settings > Leasing section"
These are the available package options effective 2/1/25? (3 answers)
A. Credit and Eviction
B.Credit, Eviction, Employment
C. Credit, Eviction, Criminal
D. Credit, Eviction, Criminal, IV, and ID
E. Credit, Eviction, Income
What are "A, C, D."
If the client wants to customize their online rental application, this is where they’d go to complete this.
(2 ways)
Leasing Tab > Rental Applications page > clicking ‘Customize Application’ in the Task Menu
General Settings > Leasing section > clicking ‘Rental Application Customization’.