Structure
First step in turning the strategic plan into an operational plan for improvement.
What is the framework for leadership of improvement? (page 143)
In this case, the New York Court of Appeals ruled that the doctrine of charitable immunity no longer applied to hospitals. Hospitals are liable for patient injuries sustained through negligence of employees.
What is Bing vs. Thunig? (page 151)
Purpose is to improve the efficiency and effectiveness of medication use and the appropriate use of medication.
What is medication use monitoring? (page 157)
EBP
What is evidence-based practice? (page 147)
Evaluates key processes against key business drivers to identify the most important processes to improve and measure in evaluating performance.
What is prioritizing? (page 143)
Developed the first QA standards requiring a problem-focused approach to measuring quality.
Who is The Joint Commission? (page 152)
Key elements to be monitored include ordering, distribution, handling and dispensing, administration and monitoring the effects on patients.
What is blood product use? (page 158)
USPSTF
U.S. Preventive Services Task Force
Assists in evaluating items against specific criteria.
What is a prioritization matrix? (page 146)
A business management strategy that uses data and statistical analyses to measure and improve performance through the reduction of variation.
What is Six Sigma? (page 154)
When these are used, a checklist is employed to ensure that all required components are met and each episode can be easily monitored using criteria.
What are restraints? (page 159)
AHRQ
What is the Agency for Healthcare Research and Quality? (page 149)
Includes who, what, when, status, and completion.
What is the format of an action plan? (page 146)
Key focus is to eliminate waste in eight key areas: defects, overproduction, waiting, non-utilized talent, transportation, inventory, motion, and extra processing.
What is a Lean Enterprise? (page 155)
What is infection prevention and control? (page 161)
DMAIC
What is Define, Measure, Analyze, Improve, Control? (page 153)
Tools to manage quality outcomes and cost of care based on clinical guidelines and current evidence.
What are clinical pathways? (page 149)
Works like a compass, providing a guide to take an organization from the current condition to where they want to be.
What is True North? (page 156)
An evaluation of an episode of care conducted to improve the quality of patient care or the use of healthcare resources.
What is a peer review? (page 163)
HEDIS