First Impressions
This person gives the first impression of a restaurant.
Who is the host/hostess?
This type of service became popular during the Gold Rush.
What is American service?
This person clears and resets tables.
Who is the busser?
This is presented shortly after greeting the table.
What is the menu?
Food is served from this side of the customer.
the left
A server should do this within the first minute at a table.
What is greet the table / introduce themselves.
Food is plated in the kitchen and brought to the guest in this style.
What is American service?
This person pours water and may help run food.
Who is assistant server?
Water should be poured within this many seconds (approximate).
What is about 30–60 seconds?
Dirty dishes are cleared from this side.
the right
Name one way a restaurant creates a strong first impression.
Cleanliness / friendliness / prompt service
This service style involves serving food from platters at the table
What is Russian service?
This person takes orders and is the main contact for guests.
Who is the server?
This course is typically served after the appetizer.
What is salad or soup?
This type of glass is used for water or iced tea.
Utility
This is something a server should NOT do when greeting a table.
Be rude / ignore them / no eye contact / seem rushed
This service style is very formal and may include tableside prep.
What is French service?
This person greets and seats guests.
Who is the host/hostess?
When should the guest check be presented?
After the meal / when guests are finished
This is something you must consider when serving to keep guests safe.
sanitation / hygiene
Why are first impressions so important in a restaurant?
They set the tone / impact customer satisfaction & tips
This service style involves the host serving guests at the table.
What is English service?
This person oversees the dining room and handles major issues.
Who is the manager?
Put these in order: entrée, dessert, appetizer
Appetizer → entrée → dessert?
Name 2 tasks typically done from the customer’s right side.
Serving drinks / clearing dishes / presenting check