Service Excellence
Clinic
Hospital Environment
Overall Hospital Rating
St Alexius Trivia
100
SEAs are also known as.
What is service excellence advisors?
100
Patients should wait no longer than ____ in the waiting room.
What is less than 15 minutes?
100
These two environmental factors have a positive effect on patients.
What are cleanliness and quiet?
100
This tool turns a complaint into an opportunity.
What is service recovery?
100
This was the original name of our hospital.
What is St Joseph's Hospital.
200
"Become the change you want to see in the world"
What is the SEA motto?
200
A patient can access their records through _________.
What is the patient portal?
200
How does a patient know if their hospital room was cleaned if they were away from their room.
What is a thank you card on med surg & OB?
200
We should ________ knock before entering.
What is always?
200
The year we moved into our new building.
What is 2014?
300
OASIS?
What is operationally advanced service improvement system?
300
The walk in clinic is now known as____________.
What is same day appointments?
300
This type of environment is clean & quiet, promotes rest and optimizes patient outcomes.
What is a healing environment?
300
The person responsible for guiding the patient to their destination.
Who is everyone?
300
This group originally staffed our hospital.
Who are The Sisters of Mercy of the Holy Cross?
400
The complaint golden rule?
What is mess up, fess up & dress up?
400
The clinic is located near this east side St Alexius landmark
What is the coffee shop
400
This action will reduce noise and increase the patient's perception of quietness.
What is closing the patient's door?
400
This is something everyone should always be wearing.
What is a smile?
400
The number of operating rooms in our hospital.
What is 6?
500
This differenciates us from our competition.
What is service excellence?
500
The clinics first appointment is at __________.
What is 7:30AM?
500
This activity has been shown to get the staff to talk more softly.
What is dim the lights?
500
Doing this when conversing with a patient in their room will improve the perception of how long we spend with the patient.
What is sit down?
500
This physician is our longest serving ER doctor.
Who Dr. Sheldon Swenson?
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