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Creating a positive and enjoyable atmosphere at work helps to reduce this.
What is stress?
Working together toward a common goal by sharing ideas, responsibilities and skills define this concept.
What is collaboration?
This term refers to an evaluation or assessment of a product, service, or performance, often shared as feedback.
What is a Review?
This Department received the first ever Medallia award of its kind 2025.
What is the Service Department?
This status means materials or production capacity are delaying shipment.
What is backordered?
Sometimes we need this strong drink to recharge.
What is coffee?
The practice of being open, honest, and clear in communication, actions, and decision-making in an effort to keep others informed of progress or changes.
What is transparency?
The truth is, even great service can't overcome this if it pillar is missing.
What is Trust?
This trait is essential when trying to professionally handle a frustrated or upset customer.
What is patience?
This term refers to the amount of time between order submission and product delivery.
What is lead time?
The feelings of enthusiasm and excitement as a result of fun at work often gives a boost of what.
What is employee "morale"?
Taking responsibility for your work, actions and results while being accountable for following tasks through to completion.
What is ownership?
This type of conversation is often avoided because it involves conflict or criticism.
What is a difficult conversation?
This service visit may be required if products arrive with missing parts or incorrect sizing.
What is a return trip?
These decorative bars create the appearance of multiple panes in a window.
What are grilles?
This term describes enjoyment and contentment employees feel while doing their jobs.
What is job satisfaction?
The willingness to take responsibility for your actions, decisions and performance while accepting the results or consequences of them.
What is accountability?
This 1992 movie features the famous line, "you can't handle the truth?"
What is "A Few Good Men?"
This is the difference between service and hospitality.
What is how you make people feel?
This represents the measured thickness of a simulated check rail.
What is 2 1/4"?
The shared values, beliefs, and behaviors that shape how employees interact define this.
What is workplace "culture"?
Core, foundational themes that support our company's vision are referred to as this.
What are Pillars?
One of the 3 key components to unreasonable hospitality requires that we create these type of experiences for our customers.
What is individualized?
Name the 5 ways we evaluate whether a Door / Window has been properly installed.
What are; Plumb, Level, Square, Straight and Centered?
This is the best way to prevent costly ordering mistakes.
What is double-checking the order?