Forget me not
How often do we need to update the endorsement file?
Daily
Who is the POC of TELUS Treats?
Kressy Pascual
What is needed to log-in to TIcket Central?
NT Log-in or TI credential
It is the term that we used formerly known as "Illegal user"
Unauthorized user
What do we call the number in the pedestal lockset?
Keyhole number
Activity during the weekend is called _____?
Weekend activity
Nespresso machine is exclusively being set up for whom?
Clients & VIPs only
What is the most used help topic?
Locker request
When do you update the retrieval file?
Real-time
How many days is the claiming period for the pedestal/lateral?
5 working days
Identify all the site codes of each Manila south site.
MW
MM
ME
LG
The form we use for boardroom setup
Meeting room setup form
To whom do we assign pantry reservation/closure requests?
Facilities Shared Services Team
Facilitiesadmin@telusinternational.com
Who's allowed to request a locker unit for team members?
Trainer or PC/TC
Can we issue a pedestal to a team member who has an existing unit on another site? Yes or No? Why?
Issuance is 1:1 ratio
What do we do with all the unrouted/unclaimed documents or parcels after 30 days?
Return to sender
Give at least 3 non-critical equipment for events.
Sound system, microphone, & cables
Projector/LED TVs
Coffee maker
Water dispenser etc.
Tables & chairs
What is the SLA for portable UPS concerns?
3 hours
Who are the operating parties during locker retrieval?
Facilities
Service support
Technician
Security
Who is the compliance POC?
Jamaica Mae Jorge
To whom do we route and email the NLRC or DOLE documents?
HRBP and Legal Team
Bonus!
If all the files within the team are updated you get 500 points
Can a ticket manager change the priority level, help topics, and reassign tickets? Yes or No?
Yes
Lockers that need to be vacated every after shift?
Trainee/temporary lockers
What does PCI stand for?
Payment Card Industry