BOH
This process is used to verify inventory counts against system records in the mornings.
What is “cycle count”?
This is an error that happens when a part gets swapped for another part because of lack of inventory that can cause major issues if not done correctly.
What is a “substitute part issue”?
This free 90-minute summer session for kids ages 6–10 has participants use iPad, Apple Pencil Pro, and Freeform to design characters on a kindness mission.
What is Apple Camp: Create a Superhero to Help Others on iPad?
In OS 27, this wireless file-sharing feature between Apple devices is now 80% faster than before.
What is AirDrop?
This iOS 27 photo editing tool uses generative AI to expand an image beyond its original borders or change its aspect ratio.
What is Extend?
In OS 27, Siri is no longer just a system feature — it now exists as this, with its own icon in the app grid and persistent conversation history.
What is a standalone app?
This is the thing you ask for when accepting an IDL return from a courier.
What is “the pin”?
This is the maximum number of minutes and seconds after the original quoted time that a session can be started and still count as “on time.”
What is 4 minutes and 59 seconds?
This session currently running at Shadyside spotlights Apple’s latest on-device AI features across iPhone, iPad, and Mac.
What is “Spotlight: Apple Intelligence”?
This new system-wide slider in OS 27 lets users dial the Liquid Glass translucency up or down to their preference.
What is the opacity (or transparency) slider?
In Safari on OS 27, this feature monitors a webpage for changes — like price drops or restocks — and sends you an alert automatically.
What is Notify Me?
Siri AI can now “see” what’s on your screen and answer questions about it, thanks to this capability that also works on screenshots.
What is Visual Intelligence (or on-screen awareness)?
Whenever you have a customer SNR this is the correct procedure in concierge to get the part delivered.
What is “reverse run”?
After certain service events, customers can now enroll in this coverage — a “surprise and delight” option not previously available post-repair.
What is AppleCare+ (or AppleCare One)?
Apple Camp participants take home one of these exclusive items, redesigned each year and made from 100% recycled materials.
What is the Apple Camp T-shirt?
macOS 27 carries this official name, continuing Apple’s tradition of California landmarks.
What is Golden Gate?
iOS 27 now lets you beam content from your iPhone or iPad to non-Apple TVs and speakers using this popular Google streaming protocol.
What is Google Cast (or Chromecast)?
Instead of choosing from preset tones in Writing Tools, you can now type a freeform instruction like “make this sound like a wedding toast” using this Siri-powered feature.
What is “Write with Siri”?
This is the email you message to order new shirts.
What is “boh_r096@apple.com”?
When a customer arrives more than this many minutes early to their booked reservation, team members should set clear expectations and invite them to engage with Avenues or Today at Apple.
What is 20 minutes?
This is the minimum age requirement for children to participate in Apple Camp, and a parent or legal guardian must remain in the store for the entire session.
What is 6 years old?
In iOS 27, Apple added this long-requested audio feature that lets you independently control the loudness of alarms, timers, and alerts — separate from your ringer and media.
What are separate volume controls?
On watchOS 27, this fitness feature now works without an iPhone nearby and added Spanish language support for real-time voice coaching.
What is Workout Buddy?
In iOS 27, swiping down no longer opens traditional Spotlight — it opens this combined interface that can search, launch apps, or start a Siri conversation.
What is “Search or Ask”?
This is the term for merchandise that cannot be accounted for due to loss, damage or internal/external theft.
What is “shrink”?
Technicians us ATLAS to complete certifications and mandatory courses. The acronym "ATLAS" stands for this.
What is the Apple Technical Learning Administration System?
This hands-on workshop, scheduled at Shadyside this weekend, teaches customers composition, lighting, and Portrait mode techniques using their own device.
What is “Workshop: Take Better Photos on iPhone”?
On watchOS 27, pressing the Digital Crown no longer shows the honeycomb grid — instead it displays this Siri-curated layout of 5–6 contextually suggested apps.
What is the Dynamic App Grid?
This new iOS 27 photo tool uses AI to change the perspective of an existing photo, simulating what it would look like if you’d moved the camera.
What is Spatial Reframing?
In OS 27, you can now create an automation by simply describing what you want in plain English, and Siri will build it for you — no drag-and-drop required.
What are Natural Language Shortcuts?