YWCA OKC
Where can you find the Employee Handbook?
YWCA Sharepoint Team Site!
Individual Support Services
165!
How many 24/7 phone lines do we answer?
4! DV - SA - Safeline - Answering Service
How many clients could our DV shelter house at full capacity?
120!
Survivors! Anyone who is a victim of DV, Sexual Assault, and/or Stalking.
How long are our bus passes valid for upon first use?
24 hrs
What does CST stand for?
Crisis Services Training
How many direct client service departments do we have at YWCA OKC, and what are their names?
6! - Shelter, Sexual Assault, Forensics, Community, DVAAP and
Intake and Assessment
141!
What is our Answering Service number?
405-949-0907
Where do we find and complete Maintenance and IT requests?
Paylocity - Self Service - scroll down - links to both are on the list
How much do services cost for clients at the YWCA?
$0!
Which bus pass codes would you enter in the transportation log?
CDBG or SSF
In order to share client information with any person or agency outside of the YWCA, we must fill out a(n) ___?
ROI - Release of Information
How many training hours are required each year to remain employed by the YWCA?
16!
Crisis Intervention Phones
151!
Where is our second location to view camera footage other than front desk? *bonus for PW
Gaby's office! *YWCA
How many trainings are offered and available to employees on Paylocity?
906!
Where would you locate and update information regarding holding space for new clients?
Staff Notes and Reslog
Who must approve cab rides for clients?
Shelter Leadership
What does EEP stand for?
Economic Empowerment Program
How many major fundraising events does our agency have annually? *Bonus if you can name them!
5! *Purple Sash, Reduce the Odds, Women Who Care Share, Engaging Men, Galentine's
Safety Planning
444!
What do the two white buttons in between each station at the front desk do? *Bonus - where is the panic button located?
unlock front door - unlock advocate hall door
*Between both buttons and further back! (black button!)
Around how many calls do we take on hotlines each year?
7,000! (This year we're already surpassing that #)
What are the 3 levels of the grievance policy?
1 - Informal; verbal discussion w staff/supervisor, 2 - Formal; fill out a grievance form turned into senior leadership, 3 - Formal Appeal; CEO or Senior Leadership conducts investigation
What are the steps for filling out and logging a cab slip?
What does ACP stand for?
Address Confidentiality Program
The YWCA agency and all client services departments are governed by...?
The Oklahoma Attorney General!
Travel
245!
Where can you check which supervisor is on call?
Sling! Also the bulletin board behind the front desk - above the client item safe area, AND your email!
What are Gaby, Tammy and V's consistent on-call days during the week?
Gaby - Thursdays, Tammy - Wednesdays, V - Tuesdays
What steps do we take when navigating a non-emergency fire drill?
1 - call the fire dept. and cancel the dispatch 2 - go to panel by front doors and press "silence" button 3 - take key out and go to the pull station, insert key and open 4 - place the white lever back to the upright position and close station 5 - take key back to panel and press "system reset" button 6 - complete critical incident report
Which form must we fill out before transporting a client?
Permission to Transport form
What does the VINE in VINE Link stand for?
Victim Information and Notification Everyday
How many agencies in OK County provide services to survivors? *Bonus - how many provide shelter?
There are Four OAG Certified Agencies in OK County Serving victims of DV, SA and Stalking. YWCA OKC, La Luz, LCDA (Latino Community Development Agency) and The Diversity Center. *We are the only agency providing shelter!
Which agency supplies our bus passes and manages our cab funds?
Embark!