Genuine Hospitality
Every guest should hear this simple expression of appreciation at the end of their interaction.
What is “Thank you”?
What is the cook time for fries?
What is 3min10sec
This tool helps determine whether the grill gap setting meets the required standard.
What is the Go No Go tool?
What is the secondary shelf life of all coffee syrups
What is 14 days
The 2026 Monopoly promotion begins on this date, when all restaurants start selling eligible products with Game Pieces.
What is October 6
These three behaviors help make an order handoff feel personal instead of transactional.
What are eye contact, order confirmation, and a genuine thank you?
After fries finish cooking, how long should they be drained for?
What is 8-10 seconds
How often should the grill be scraped? How often should it be steamed?
What is every each run, and every 30 minutes
What beverage is being described? Deep dark caramel colored carbonated soft drink with a smooth creamy cold foam topper
What is a Dirty Dr Pepper
Even though the McDonald’s app is central to the experience, customers can only participate in Monopoly by receiving these.
What are physical game pieces
When an order is delayed, the team should do this instead of leaving the guest wondering.
What is communicate the delay and provide an update?
When should french fries be dispensed from the french fry freezer into the basket?
What is immediately before putting the basket into the cooking oil
If a nugget becomes stuck in the basket, the crew should use this instead of banging the basket.
What are tongs?
After how many sweeteners should drip coffee be stirred?
What is 3 or more sweeteners?
During Monopoly, a 20-piece Chicken McNuggets order must be packaged this way to ensure the customer receives the proper Game Pieces.
What are two 10-piece McNugget cartons?
During a dining-room travel path, what types of questions should we ask our guests, give an example
What are OPEN ENDED questions.
How did your food taste today?
What are the six enemies of oil
What are carbon, heat, air, water, salt, and soap
What setting is used to verify gaps using the go-no-go tool? What is the actual gap setting?
What is the mushroom setting? And what is .425
What is the target brewing temperature for coffee?
What is 195-205 degrees?
When a registered Monopoly customer reports that they did not receive a Game Piece, Customer Care can provide this recovery offer through GMA.
What are 1,500 MyMcDonald’s Rewards points?
A successful guest recovery includes these four actions
What is-
Listen without interrupting
Apologize- Genuinely
Solve both internally and externally
Thank the customer for their feedback
What is the volume of each fry basket for Low, Medium, High
Low- .5 lb
Med- 1lb
High 1.5lbs
What is the starting point cook time of regular and fresh quarter meat
What is 42 and 68 seconds
Describe how to prime a thermal coffee pot
What is fill the coffee pot with hot water dispensed from the coffee brewer and cover for 2 mins
Where would you locate a screen recording of the monopoly simulator? And which crew can use it?