Usage
Usage
Usage
828
NEW
100
What is the most efficient way to ask for annual mileage?
The avg annually milage is 12k does that sound correct?
100
When going over DVA Ph stated that he and his wife uses the vehicles equally.
If two or more non-youthful operators under 65 drive equally, assign the highest rated non-youthful principal operator under 65 to a vehicle. If more than one is highest rated, the oldest will be assigned The highest rated youthful principal operator if two youthful operators drive the car equally (50/50). If both youthful operators fall into the same (BRE) category, the youngest will be assigned. (For example 16 years old & 17 years old)
100
How do you handle usage on Add veh in insite when doing SVE?
Ask questions presented.
100
Name two top errors for the team the last two months
disconnecting TMpp and not having complete conversation entering a policy where ph is on TMpp and not enrolled in autopay usage not pulling up the policy when ph calls in
100
ph purchasing a veh from NON EVR dealer and request it to be mailed? how do you send?
fill out the non evr link ( not the database)
200
T/F You must ask usage for COA
Ask if the usage has changed, and update if needed: Will there be any changes in how your vehicles are used such as days or miles to work or school?
200
Trained or Not Trained. asking usage You deleted a car in Oasis and you are reviewing the usage on the other cars. I see you drive the BMW 2/10/7000 and your son drives the Ford 5/5/12000 is that correct?
Not trained.
200
Mrs. Clawson is moving back into Massachusetts. Her Chevy Cruze was once registered in Mass but surrendered her plates when she moved to NY. She now needs to re-register her vehicle. What form does the agent need to send the PH?
RMV 1, because she needs to obtain new registration
200
WHat changed with Eft "inflights" on this last release
Correct Pay Schedules for Decrease Endorsements with an EFT Payment "In Flight" Currently, when making a decrease endorsement on a policy on EFT where the request for payment has already been sent to the bank, the payment schedule presented does not reflect the actual amount that will be extracted. Effective March 29th, the schedules presented in these cases will be updated.
300
T/F you have to ask all usage/Dva on add driver call.
Ask which vehicle the new driver will use most often: Which vehicle will (added driver) be driving the most? Ask if the usage has changed, and update if needed: Will there be any changes in how your vehicles are used such as days or miles to work or school?
300
HOw do you handle usage on C/R SVE ?
no need to review.
300
You are deleting ph's dghter and veh. How dow we update usage on remaining veh?
Deleting Driver and their Vehicle: Ask if the usage has changed for remaining vehicles, and update if needed: Will there be any changes in how your other vehicles are driven, such as days or miles to work or school?
300
What statement do you ask to customer to see if anything change on how they are using their vehs?
will there be any changes in how your veh are used, such as in how your commuting?
300
What change on Geico.com regarding Refunds?
Enhancements for geico.com, only Refund Details for Cancelled Policies To make is easier for customers to know what to expect regarding a refund, relevant details regarding refunds will now appear on the Home Page of cancelled policies online (this information is already displayed in the counselor version of InSite).
400
When do you have to ASK usage and DVA for all vehicles?
When insite displays, Oasis Delete vehicle. Oasis- Add vehicle when there is a conflict. Adding veh ( not SVE) tip: Actively listen for clues- if customer says something that differs or raises a concern we have to ask.
400
How do you ask usage for Add driver?
Ask which veh the new driver will use the most
400
Usage on Delete driver?
Deleting: If a vehicle does not have a driver assigned, ask for DVA/usage for that vehicle. Who will be driving the (vehicle with no driver assigned) the most? Will the vehicle be driven to work or school 5 days a week? How many miles one way? About how many miles a year will the (vehicle) be driven? Ask if the usage has changed for remaining vehicles, and update if needed: Will there be any changes in how your other vehicles are driven, such as days or miles to work or school?
400
How do you present to the customer how we send NON evr rmv forms?
Fast and easiest way is to overnight your expense 25-35 credit card. if declined then over mail if declined mail then offer gfr
400
What was recently communicated to the floor as to when to send a dmvr?
When we rwol a policy b/c no transmission goes thru.
500
Policyholder states he uses Ford 150 3/2/10000 and the Chevy 1/2/10000. Both for business. How do you update usage?
Ford 5/2/10000 Business Chevy pleasure 10000
500
What is considered commute? 4 answers
Driving to and from work Driving to and from school Driving to a "park and ride" lot, train or bus station Driving others to work, school, or to a "park and ride" lot, train or bus station
500
How do you update usage for Add Driver
Ask if the usage has changed, and update if needed: Will there be any changes in how your vehicles are used such as days or miles to work or school? Ask which vehicle the new driver will use most often: Which vehicle will (added driver) be driving the most?
500
CUstomer is insisting on us filling out lines 15,16,17,18 on the rmv what do we do?
put in the answers in the note field when submitting request in rmv data base.
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