Only when you are on duty or have special permission from your supervisor.
100
Your main responsibility is to __________ and __________.
Observe and report
100
Customer service is ____% of your job.
99
200
Who is the CFO and Co-President of SIS?
Tom Seltz
200
Aim for ___________ execution daily.
Flawless
200
T/F
If you make a funny comment to a coworker that accidentally offends someone else, this is not considered harassment because you were not talking to that person adn you did not intentionally offend that person.
False. It is harassment if your actions in the workplace make anyone feel uncomfortable. It does not matter if you meant to make them feel uncomfortable or not.
200
At SIS we have a hands _______ policy which means _____.
At SIS we have a hands-off policy which means we do not touch people.
200
List three types of negative words that you should avoid.
No, can't, don't, I'm sorry, unfortunately, drunk, intoxicated, not sober, etc... All of these words make the customer think you are not on their side.
300
When was SIS incorporated?
1999
300
What are the 3 A's?
Attitude, Appearance, and Attendance.
300
What is the rule about gratuities?
Do not accept gratuities (money, gifts, etc...)
300
List 3 of your job duties. Be more specific than observe and report
Answers will vary depending on the position
300
Instead of focusing on what people are not allowed to do, focus on __________.
What you can do for them
400
What are the 6 SIS offices?
Seattle, San Jose, NY, Culver City (or LA), Miami, and Brazil
400
Why are the 3 A's important?
The 3 A's are used to evaluate you. Performing well on the 3 A's may lead to promotions and pay raises.
400
What are three things you should not do while on post?
List 3 things you should report to your supervisor.
Answers will vary.
400
Always be ______________ when dealing with customers because you represent SIS and the client.
Professional
500
Explain what the open door policy means.
The open door policy means that you can report any issues up the chain of command without any fear of retaliation.
500
Explain what it means when we say SIS is client driven.
SIS will train our specialists to provide unique services to each client. For example, some clients have asked for specialists to ride horses or bikes.
500
Name 3 places that you can take a break and play video games on your cell phone without portraying a negative perception.
You may play video games in the break room, your car if you are off campus, or an off campus eatery
500
While you are in uniform, you represent ______, ______, and _______.
Yourself, your team, SIS and the client. (any 3 of these)
500
Explain why it is important to have empathy for the customer or employees.
Empathy shows that you are listening, you understand what they are feeling, and you are actually trying to help them. This will make a difficult person much easier to handle because they will feel like you are on their side.