Communication Skills
When you identify a feeling for the client and then allow the client to confirm or deny
Perception check
Something that the disclaimer helps us build
Rapport
Taking a step back and giving the client a chance to de-escalate
grounding technique
The four main components of ending the session
Summarizing, focus on positive, end on a hope, get up
Queries that lead the client to provide a certain response
Leading questions
Let's get depth. This skill gives the client the opportunity to probe deeper into any given feeling
Feeling Exploration
The simplest way of exploring the main concern
Past, present, future
Helps us guage where a client is emotionally
scaling question
The "S" in PIES
Strategy
Something we do not use because we do not insert ourselves into the conversation
I statements
These two communication skills help clients to feel comfortable expressing their feelings and reminds them that there is no right or wrong way to feel
Validations and normalizations
The next step after the client has had a chance to explore and tell their story
Action plan/PIES
A great way to begin the conversatiojn around what change could look like
Miracle question
Daily double: The 4 crucial points of the cycle of abuse
Cycle tightens, good times shrink/disappear, violence escalates, cycle doen't end without intervention
These queries can make the client feel like they've done something wrong and can come across as judgemental
Why questions
You came into peer support because you were asked to present in front of your class last week. This made you feel awkward and you're worried you've embarrassed yourself.
an example of a pure paraphrase
One of the main services we provide (outside of supportive listening)
Provide resources
Becoming a parent and feeling like you've lost your identity and the stability that brought
An example of secondary loss
The first, second, and third goal when talking about suicide
safe when conversation ends, discuss ambivalence, and connect to resources
Something we avoid because it can cause real harm. We are not professionals
Advice
Often the most feared communication skill
silence
A client that answers "I don't know" to most questions
Helpless/hopeless client
Something that most of our clients are experiencing
Grief/loss
To lessen negative consequences of engaging in higher-risk behaviour, share information, and improve health and well-being of individuals and communities
The goal of harm reduction
Loaded with shame, judgement, and often coincides with advice giving
Should/must/ought