Policies and procedures
How long is a break for a 4.5hr shift?
15 minutes paid break
What does L.A.S.T. mean?
Listen, apologize, satisfy, thank
How frequently should temperatures be taken?
Once an hour
Name 2 things you should do after clocking in
Check the call log, check shift sheets, grab a walkie, check SM logbook, check in with MOD/SM
How many letters are in the alphabet?
11 - The alphabet
Name 3 things to check for in a uniform check
hairnet, hat, correct shirt, pants, shoes, nametag
Working together and respecting one another falls under which BASC value?
Team
When cooking food, what is the desired temperature?
165°F
A student has left a knife out at a station, what should you do?
Notify the student that they have left a knife out, explain safety concerns and policy that knives should not be left out but cleaned by themselves (the user) and put back in designated area.
What
True or false: I worked the morning shift so I'm entitled to a free meal later for dinner
False: employee meals should be had 30 minutes prior to your shift, during, or 30 minutes after.
Name 2 of the BASC values (T.O.P.S)
Food on the line is temping at 118°F, what should you do?
Remove the item from the line, notify the kitchen/MOD, follow directions and replace
What is the STAR program?
Incentive to students! Provide stars for a job well done following the BASC values
You have two coins that equal 30 cents, and one of them is not a quarter. Which coins do you have?
A nickel and a quarter
How soon should a sub-slip be submitted
2 weeks prior or as soon as you are aware of time off needed
What are the 3 steps of service
Greet, meet or exceed expectations, provide farewell
True or false: Butter temps at 50°F, it's ok to leave it out because its within the safety range
False - the safety range is below 41°F
A student has given you cash for a transaction, their total is $3.50, they hand you $10, what is the correct change to be provided?
$6.50
What is something that always wants an answer but doesn't have a question?
A phone
List 3 tasks you perform during an onboarding
fire safety, policy overview, job expectations, procedures for clock in/call ins, uniform
What is the 10/5 rule?
10'' make eye contact with customer, 5'' acknowledge with smile or greeting
Eggs, Milk, Soy, Wheat, Treenut, Peanut, Sesame, Fish, Shellfish
Name the 5 forms of ''payment'' we currently accept
Points, credit card, easy money, cash, meal swipe
A map