Mama mo
This is Samsung’s official content source / Knowledge base
Pending, transfer to T2
is it okay to proactively offer sending a physical copy of user manual?
no
What was the name of Samsung’s first voice assistant
S Voice
Kung si Martha ay biyenan ng asawa ng kapatid mo. Kaano-ano mo si Martha?
Nanay
What transaction are you going to create if your customer chose to carry in?
Technical advice
What informations do you need to ask your customer if they are a first time caller?
If you resolve the customer’s issue, what should be your Status Code?
When you refer customers to Carry-in, what is the transaction type and status coding?
2k ISLO
What number does a service order start with?
4
Sa anong Pinoy chldren's show kinanta ang lyrics na, "Buksan ang pag-iisip/ Tayo'y likas na scientist"?
Sineskwela
What are the 5 information you need to give if your customers will walk in to an ASC?
Name of the store, address, phone number, HOOP and set an appointment
Where do you direct customers who wants to get a call recording for investigation purposes.
privacy.office@samsung.com
Kung ang rectangle ay parihaba, ano naman ang oblong?
Bilohaba
When do you ask for an IMEI?
to get the complete model code and warranty details
Customer disputes the warranty,
Customer incorrectly tag the warranty
How long is the warranty of Samsung Laptops?
12mos
Passing QA Score is?
75%
I deserve an explanation. I deserve an acceptable reason.
Starting Over Again
When is the expected delivery date for physical user manual request?
5-10 BD
When is samsung established?
1938
where do you refer customers who wish to order bulk devices for business use?
B2B
( Business to Business )
What is the meaning of Samsung?
Tristar or Threestars (the word three represents something big, numerous and powerful)
+500 if you know what each start represent
Phones manufactured in ( date ) is already unlocked.
October 2017
Who is the founder of samsung?
Byung-Chull Lee