CX Wheel
How many components are there in the CX Wheel?
How many core competencies are there for advisors?
What is 9?
How many KPIs are there in Advising?
What is 3?
What does SAP stand for?
What is Satisfactory Academic Progress?
What report do we use to see student persistence on the metrics page?
What is the UG Registration Report?
What is our call disclosure?
What is This call may be monitored or recorded for training and quality purposes?
Which Core Competency includes the definition of: Embraces challenges, continuously improves and persist despite obstacles, Learns from mistakes and feedback and sees effort as a path to mastery?
What is Growth Mindset?
What are the Advising KPIs?
What are Student Success, Student Satisfaction & Student Persistence?
What does TA stand for?
What is Tuition Assistance?
In a month timeframe, what percentage of missed calls should an advisor be under?
What is 5%?
What are the two components of the Cx wheel that begin with the letter "C"?
What are Commitments & Compliance?
Which core competency includes the definition of:
Demonstrates enthusiasm and fosters a team spirit. Actively works to resolve team problems and conflict in a positive manner. Gives credit and acknowledges contributions of teammates. Builds trust and encourages collaboration.
What is Team Player?
What does KPI stand for?
What is Key Performance Indicators?
What does CSWU stand for?
What is Continued Scholastic Warning Undergrad?
What two components make up an advisor's availability percentage?
What is On Call and on Ready?
What are the three components of the Cx wheel that begin with the letter "R"?
What are Resolution, Relationship & Responsiveness
Which Core Competency includes the definition of:
Consistently exceeds goals. Steadfastly pushes self and others for results. Strives for excellence in daily activities. Leverages time and resources appropriately.
What is Drive for Results?
What is the difference between KPI and CPI?
What is Key performance indicators vs. Customer performance indicators?
What does STEM stand for?
What is Science, Technology, Engineering and Math?
What transfer credit institution is the Kuali Courses with Equates most used for located under on the Metrics Page?
What is the Sophia Learning?
What core value is associated with "Commitments" on the CX Wheel?
What is Do the right thing every time?
Name at least 4 core competencies.
What are Learner/Client Focus, Value differences, instill trust, lead self, critical thinking, effective communication, growth mindset, team plater, drive for results?
What does VOC stand for?
What is Voice of Customer?
What does FERPA stand for?
What is Family Educational Rights and Privacy Act?
Name 4 different engagement components of the Student Engagement Report.
What is engaged with phone, engaged with email, engaged in course, engaged with advisor?