Hochschild Pt.1
This acting technique involves trying to actually evoke or experience the emotion that a situation requires.
What is method acting?
Hochschild uses these two occupations as contrasting examples of emotional labor: One provides comfort and service, while the other often creates urgency or discomfort
What are flight attendants and bill collectors?
Pugh uses this term to describe the work of creating and maintaining human relationships and connections
What is connective labor?
Hochschild argues that people sometimes act in particular ways in order to convince themselves that they genuinely feel a certain emotion
What is deep acting?
According to Hochschild, emotional labor involves interacting with the public, producing an emotional state in another person, and having this emotional behavior controlled by this group.
Who are employers?
Pugh discusses the erosion of these informal relationships such as chatting with neighbors or talking to a regular at a local cafe
What are weak ties?
According to the discussion posts, workers can become uncomfortable or even stigmatize themselves when they realize that the emotions they display are partly an illusion
What is self-stigmatization?
According to Hochschild, what distinguishes emotional labor from simply feeling or suppressing an emotion while doing a job?
What is the expectation that the worker’s emotional activity produce an effect in another person?
According to one of the forum responses, self-service kiosks are an everyday example of this larger process that can replace human interaction.
What is automation?
Hochschild's discussion of managed feelings suggest that people don't only manage emotions at work. They also do it in their personal lives, relationships, and even when thinking about their own passions
What is emotion management?
Hochschild describes emotional labor as “seldom recognized, rarely honored,” despite the fact that roughly this proportion of workers experience a dimension of it.
What is one-third?
Pugh’s discussion of connective labor suggests that this type of work can feel like “a lot of effort for little recognition,” even though it contributes to human belonging.
What is relational/social labor?
This question gets at one of the larger implications of Hochschild's argument: If employers can encourage workers to develop emotional attachments to their jobs, what can employers potentiallu extract from workers beyond their physical labor?
What is emotional labor?
Hochschild argues that emotional labor is different from simply controlling your emotions because its purpose is to produce this in another person.
What is an emotional state or feeling in another person?
This idea describes the possibility that connection becomes treated as something that must be purchased rather than something people freely provide to one another.
What is the commodification of connection/emotions?