Verbal/Nonverbal Communication
Which of the following is an example of nonverbal communication?
A) Speaking loudly
B) Saying "Hello"
C) Making eye contact
D) Talking slowly
C) Making Eye contact
What is active listening?
Active listening is a communication technique that involves fully concentrating, understanding, and responding to a speaker to ensure clear communication and emotional connection.
What are open-ended and closed-ended questions?
Open ended questions encourage the other person to give you a long answer.
Closed ended can be answered with a few words, often including a binary (ex: yes/no, OK/not OK)
What determines whether a conversation topic is appropriate to discuss with someone?
A) Your relationship with the person
B) How personal the information is
C) The time and location of the conversation
D) All of the above
D) All of the Above
Megan's favorite mythical animal is a:
A) Dragon
B) Pheonix
C) Unicorn
D) Griffin
A) Dragon
What is paraverbal communication?
A) The way we say our words
B) Body language and facial expressions
C) The actual words we use
B) The way we say our words
Which of the following is an example of active listening:
A)Asking clarification questions
B) Staying active with another activity while you listen
C) Suddenly asking an unrelated question
D) Frequently using verbal encouragers (ex: Uh-huh")
A) Asking clarifying questions
Why is it important to ask questions during a conversation?
It keeps the conversation going, it shows interest, and it helps the conversation stay balanced between both people.
Bonus question: What are some good conversation starter questions?
All conversations involve some level of self-disclosure. Which of the following is the most universally appropriate to disclose?
A) Very personal information
B) Opinions
C) Strongly held beliefs
D) Impersonal facts
D) Impersonal facts
Bonus question: Under which circumstances could we disclose and discuss some of these other topics?
Kristin used to (and still sometimes does) play which sport?
A) Softball
B) Hockey
C) Basketball
D) Volleyball
B) Hockey
Which of the following is an example of verbal communication?
A) Yelling
B) Saying "I'm Angry"
C) Speaking with an upset tone
D) Scowling
B) Saying "I'm angry"
What are two things you can do with your body to show you are using active listening?
Possible answers:
-Facing towards the person
-Making eye contact
-making emotionally congruent facial expressions
-Open body language
Is this a closed-ended or open-ended question: "Did you like that movie?"
Why?
Closed-ended question; It encourages a yes/no response
Which of the following is the least appropriate to discuss with a new acquaintance?
A) Basic biographical facts
B) The weather
C) Political opinions
D) Sports
C) Political opinions
What is Destiny's favorite color?
Purple!
Which of the following is an example of paraverbal communication?
A) Saying "I don't want to talk right now"
B) Smiling
C) Talking about your day
D) Speaking slowly
D) Speaking slowly
How can you show interest in what someone is saying?
Possible answers:
-Asking questions
-Eye contact
-Asking follow-up questions
-verbal expressions of interest (ex: "Oh, really? That's cool!")
Is this a closed-ended or open-ended question: "Why are you having a bad day today?"
Why?
Open-ended question; encourages a longer response
Under what circumstances would it be appropriate to discuss your medical history and current medical issues?
When talking to a medical professional or (depending on the information) a close friend/family member
Which of the following does Sam NOT enjoy?
A) Cats
B) Mushrooms
C) Baseball caps
D) BBQ Sauce
C) Baseball caps
-Looking away
-Turned toward another activity
-Turned away
-Serious facial expression
-Low volume and slow pace
-Restless
No Go signals
If someone you are talking to is not showing active listening, what might this mean? What emotions might they be feeling?
A lack of interest, preoccupation, anxiety, boredom, etc.
Is this a closed-ended or open-ended question: "How are you doing today?"
Why?
Closed-ended question; encourages a single-word response and is typically answered with "fine"
Bonus question! How can we improve this question and make it open-ended?
Imagine that you are talking to a friend in the dinning room and they ask you a personal question about traumatic event from the past. You don't want to discuss this right now. How would you handle this situation and when would it be appropriate to discuss this topic (if you are comfortable to)?
Tell your friend that you are not comfortable discussing this information in a public setting and that you would rather continue this conversation in your room later (answers may vary)
Which Adapt staff member just adopted a new dog?
A) Jake
B) Sydney
C) Courtney
D) Bridget
D) Bridget