Professionalism
What kind of clothes is professional for a business job?
Suit, tie, skirt, dress, nice shoes
How is customer service conducted?
In person through conversation or online through phone calls, emails, reviews, etc!
Can there be multiple leaders in a group, community, and or business?
Of course! Everyone and anyone can be a leader
What is flipping the switch?
Changing way of speech through tone, language, and approach!
How many skills should one have for successful teamwork?
Around 10! These include: Respect, Effective Communication, Active Participation and more!
How do you address your boss?
Politely, and coherently. No cursing, no slang!
Do restaurants have customer service? If so, what does it look like?
Yes! Waiters/waitresses approach customers with questions and concerns, owners also approach! (Chefs rarely unless it's food critics or department inspectors!)
What is shared decision making?
When all members of a team contribute to making decisions.
What speech classifies as formal, presentable, and serious?
Professional (towards boss and coworkers)
What's the hardest part about teamwork?
Equally distributing work and everyone contributing to the goal/duty at hand
What is networking?
Meeting new people on a professional level; exchanging information, resumes, and business cards
In a restaurant, your dish comes out extremely cold. What should the perfect customer service look like?
The waiter or waitress should approach the customer and either send the dish back for reheating, offer a new menu item, or offer a refund.
In a restaurant, your head chef is very loud and has a tendency to be very mean to kitchen staff in order to speed up dish making. They are a good leader but what can they do to be even better?
Maintain respect and dignity for their peers. Being an outstanding worker doesn't allow you to be disrespectful to your team!
What is the best approach when experiencing a bad mood or a bad day before or during work?
De-stress by breathing, calming down, taking a quick break your yourself and learning to separate issues from work environment
How do you openly and willingly share in a team?
Provide previously known information and experience to the team
In a restaurant, a new employee shows up with a hard hat helmet, hard boots, long sleeves, and jeans. As the boss, how would you speak to the employee?
Reassure them the job and responsibility. Give them examples and or suggestions for attire.
What skills do you need for customer service?
Patience, punctuality, active listening, and professionalism
How do you delegate growth? (Think of the steps!)
Choose the right person for each or any task, set clear expectations and outcomes, provide needed resources and support, allow space for learning and mistakes, and offer feedback after completion
In a kitchen setting, a chef opens an oven door to place a dish, however a buser in the kitchen is sweeping up the floor after an accident and is slowly approaching the open oven. What is the proper way of communication between these two workers?
The chef should yell, "Hot" or "Oven door open"!
In a kitchen setting, you have to complete the final table of the night consisting of 4 steaks with potatoes, 3 mac and cheeses, and 2 fruit parfaits but you head chef has gotten into an accident and you need a replacement to finish the night. How will you conduct teamwork?
Find someone or delegate head chef responsibility amongst the team you already have, communicate, and work together!
What is the hardest part about professionalism?
Separating your personal life from your work life.
What does customer service contribute to a company?
Helps promote credibility and trustworthiness. Also promotes revenue and more customers.
What is the hardest part about joint leadership?
What to do if a co-worker insults you due to them experiencing a bad day?
Many approaches:
1) Speak to them when they're ready; Ask them if they're okay, establish common ground and express yourself while respecting them
2) Inform a superior in order to arrange a conversation with an unbiased 3rd party to solve the conflict professionally
What should you do if a member of your team isn't contributing as much effort/work as the rest of the team?
Speak to them to readjust work responsibility or encourage them if it's due to lack of passion