SOP 1
What are the types of turbulence?
Expected, Unexpected, Impending
FAs are prohibited from consuming alcohol;
While on duty, 12 hours prior to reporting for duty, or 8 hours following an incident/accident
What equipment and things should be demonstrated during safety demo?
Info card, seatbelt, emergency exits, EEPL, oxygen masks, life vest
What does the CARE acronym stand for?
C- communication
A-accommodate
R-remind
E-escort
What is the chain of command?
Capt
FO
relied pilot
purser
What are the four signs of human trafficking ?
Documents, freedom, plans, relationship
What are the three FA exit row verification procedures?
Assess, verify, notify
What are the CRM skills?
Communication, situational awareness, effective leadership, planning & decision making, monit & crosscheck, workload management, crew & self evaluation
Who is responsible for monitoring general boarding process for items carried on board?
CSR and FA
How often should a FA walk through the cabin?
Every 15 mins
Prior to questioning a flight attendant, an FAA inspector is to provide FAs with ___
Proper identification
Service animals and military working dogs are limited to ____
Dogs
Preferred seating for UMNRs?
max number of UMNRs per flight ?
last three rows, aisle seat
6
During a cabin sweep you use DOUBLE check. What does DOUBLE stand for?
D-doors
O-ovens
U-unlocked
B-baggage
L-link
E- everyone
Any questions regarding boarding of animals/pets should be directed to who?
CSR
What should be included in silent review?
Factors that may influence emergency
ABAs
brace position
exit operations
assist handles
evacuation procedures
get out and away
Can a flight attendant decide if a disabled passenger can travel or require an attendant?
No
What does the AWARE acronym stand for?
A-advise and assure
W-work together to achieve on time departure
A-advise of any known
R-review boarding and door closing times
E-easy chat
What is the primary goal of 10-5-0?
To complete all tasks and get all AC doors closed 5 mins before departure
Who has final authority of removal of a customer?
Captain
What is the FA’s two-fold role for Tarmac Delays?
Provide required services and report LTD via link
Who may require an individual briefing ?
UMNRs
disabled
people who can’t see demo
hard of hearing/deaf
low vision/blind
customer with POC
When should the safety demo video be played?
When AC is operating under own power?
How often should FAs communicate with customers during delay?
30 mins
Pilots will advise FAs that ___ ___ procedures will be followed prior to arrival?
Tail tip