Operations Excellence
AT&T in the News
Lean/ Six Sigma
Processes
Mobility Systems
100
Develops, delivers, and maintains reporting and tools that promote data completeness, consistency, accuracy, and accountability throughout Mobility Network Service's systems, and to build strong strategic partnerships with our customers and IT to achieve data quality goals
What are the responsibilities of the Tools & Reporting team?
100
First it was street-corner phone booths and home delivery of telephone books. Now this is on its way to becoming part of American telecommunications history
What is Landline phone service?
100
The process of eliminating waste with the goal of creating value for stakeholders
What is Lean?
100
There are this many stages in the Major Mods process
What is twelve (12)?
100
Scheduling and reporting tool used to manage cell sites on the mobility network
What is CASPR? What is Cost and Schedule Project eporting?
200
"Come up with at least one improvement idea for 2012"
What was Wendy’s challenge to OE during her All Hands Meeting?
200
This well known AT&T employee received at $2M pay cut due to failure of T-Mobile acquisition
Who is Randall Stephenson?
200
DMAIC
What is define, measure, analyze, improve, control
200
Within the NSB process, this C&E role is responsible for obtaining the building permit
Who is the Turf Vendor?
200
Network real estate administration tool used for tracking and managment of site lease and sub lease agreements
What is CinguLINC?
300
Lou Deal, Keith Buckingham, Dave Blais, Trena Perkins, Mike Thompson
Who are the MSL leads?
300
This popular AT&T application is used regularly by 70% of AT&T employee in 59 countries around the world.
What is Q?
300
Waiting, overproduction, rework, motion, processing, inventory, intellect, transportation
What are the 8 forms of waste?
300
The process of collecting, documenting and validating a detailed network configuration for network node turn up. This process was initiated as a request from the RAN team to integrate a set of sites.
What is the DataFill Process?
300
RF propagation planning and optimization tool
What is ATOLL?
400
To drive strategic operational process and data quality management improvement initiatives. To lead high performance, cross-functional programs and projects to drive best practices and increase efficiencies across AT&T.
What is the vision of OE-DQM?
400
AT&T just sold a major stake of this business to Cerberus
What are the Yellow Pages? What is Advertising Solutions and Interactive?
400
A problem solving method which improves process effectiveness, reduces defects and variation and improves yield
What is Six Sigma?
400
Within the Major Mods process, this C&E role is responsible for approving the equipment order
Who is the Implementation Manager or Implementation Director? Stage 8
400
Document repository used for site builds and acceptance
What is Siterra?
500
202 is the total number
What is the total number of training classes S&P has to complete for CP12?
500
This quote was stated by a prominent technical magazine: “AT&T’s new LTE network pumped out the fastest speeds of any 4G provider, while its HSPA+ service performed very well against comparable services”
What is PC World magazine?
500
An end to end business process which delivers a product or service to a customer or consumer. It includes all the activities required to fulfill a customer request from order to delivery
What is value stream?
500
The process by which physical location, equipment, contacts data is reviewed by the MSL and pushed to CTS to enable the creation of location and equipment records when appropriately to issue work tickets for the field to complete
What is site submission?
500
This 3rd party application stores cell site utility information like water, gas, electrical
What is CASS?
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