RE Riddles
No waiting, no wondering, no further review needed. This RE Status tells the EM it's time to make the offer!
What is In Queue
Transition planning loves routine. In fact, about 90% of transitions happen on this day, making it the unofficial VIP of age-ups.
What is Monday after they age up?
This status isn't a parking lot for families we forgot about. During the last week of every month, it's time to play detective and see who may have gone from 'not yet' to 'where do I sign?
What is Family Not Ready to Decide?
You can't win the game if you don't have enough players on the field. This live report helps our partners identify where shortages are keeping enrollment opportunities on the bench.
What is the TA Report?
Championship teams don't walk into the game without reviewing the playbook. We're expected to participate in two of these each day Monday through Thursday, with call notes completed at least 24 hours before kickoff.
What are Monthly Enrollment Calls?
This status means enrollment has hit a speed bump, a detour, and possibly a brick wall. Before any offers can move forward, the issue must be resolved and documented on the Barrier Report
What is Not Offered Per CD/RM?
Crystal ball not required, but effective transition planning requires us to look about this far into the future to spot opportunities before they arrive
What is 7-8 months out?
A travel agent wouldn't recommend a flight that's already sold out. Likewise, Contact Center Consultants use this information before guiding families to their next destination.
What is Space Availability Notes?
If pod knowledge were spread across sticky notes, emails, and random screenshots, chaos would reign. Thankfully, this is where everything lives so internal partners can find accurate information without becoming detectives.
What is the Pod One-Note?
Unlike the group project in school, nobody else is going to do these for you. If a task could wear a jersey, your name would be on the back.
What are ESS responsibilities?
This status is the equivalent of putting up a giant neon sign that says, 'Help Wanted!' Programs with this status should also appear on the TA Needs Report to ensure Talent Acquisition knows staffing support is needed
What is Hiring Needed?
Licensed capacity is the movie trailer. This capacity is based on the actual cast available on opening night.
What is Staffed Capacity?
Consider this the 'Coming Soon' preview for enrollment. We do it each month to see what is on the horizon so Enrollment Managers can spot future openings before they hit the big screen.
What is Transition Planning?
This guide is the encyclopedia of center quirks. From unusual transition requests to special planning requirements, it's where all the 'but our center does it differently' information lives so transition planning stays accurate.
What is the Center Transition Guide?
Think of this as the daily highlight reel for Enrollment Managers. It spotlights the biggest opportunities requiring action and provides status updates on the rest so everyone knows the score.
What are the Daily RE Reports?
Like leftovers in the back of the fridge, opportunities in this status can easily be forgotten. Check them monthly for readiness before they expire into missed enrollment potential!
What is Family Not Ready to Decide?
This strategy follows the same logic as parking lots, keeping operations efficient and resources concentrated.
What is Fill One Room First process?
This status is where REs patiently raise their hands and say, 'Excuse me, could someone tell me what I am supposed to be?' Monthly reviews help assign them to the correct category before they stage a protest.
What is Pending Transitions/Timeline Status?
If enrollment barriers were supervillains, this report would be their Most Wanted list. It tracks every challenge preventing enrollment, from incorrect BrightStar capacities and CD preferences to licensing issues, behavior concerns, and classroom floods.
What is the Barrier Documentation Report?
This initiative aims to reduce rounds of the childhood game 'telephone' by encouraging center teams and ESSs to communicate directly rather than sending messages through multiple people.
What is ESS/Center Team Partnership?
These status variations are the Batman and Superman of lost revenue reporting. They may seem to be fighting the same battle, but they have very different origin stories, and knowing which is which helps reveal the true lost revenue
What is Can Offer Vs. Overflow?
Most transitions politely announce themselves with a projected flag. This transition prefers to play hide-and-seek, requiring you to sort by age and start with the oldest children in the room to uncover it.
What is Preschool to Kprep Transition?
No one likes being stuck on an airport standby list forever. This end-of-month activity helps Enrollment Managers touch base with families, share realistic timelines, and determine whether it's time to explore flights with a few more open seats.
What is the 2-Month Connect Process?
If centers came with collectible trading cards, this information would be on the back. It captures the unique features, perks, partnerships, and fun facts that make each center different.
What is the Unique Center Features page in One-Note?
Just like a shipping confirmation tells you your package is on the way and when it will arrive, this outlines when and how partners should hear from you.
What is timely response and completion timeframe?