Knowledge
If someone from corporate calls what do we ask them to verify and where do we find it
The code on The Hub
What percentage is other business
10%
We use Ekata to look up what for loans
The customers phone number and address, work info- phone, company info and address
What is the best way to look up a customer and verify info at the same time
What is ask for a phone number
What do you have to do before you leave.
Make sure that you have cleaned what you were assigned and sign off on dbo
Who can get info about someone's account
Only the person whose account it is or has been given permission to get info. How would you tell someone that you can not tell them thee info.
What is the percentage on US government issued tax return
10%
If unable to find info for company in Ekata what else can we use.
Google- then verify in ekata, 411
If customers phone number does not match their name where else can we verify it.
IPhone or Google account, 611
What is the trip around the check
Checking the maker, check stock, is the payee the right person ect
What is your best source of knowledge.
Each other
What should you do if your check does not scan or the Panini does not scan.
Put it in as a psychical and then after the customer is gone try to rescind the check and re start your computer to restart the machine
Where do we look if we are trying to verify previous addresses. Show me
Pull up Ekata and show me
What is one of the most important questions when verifying a check
What did you get the check for.
What is the purpose of updating a customers info and best way to update
So that if something goes wrong in check cashing or on there loan we can contact them. Open ended questions? Give an example
Name 3 of the 4 ways that we can look up people and or businesses
Itin number, Ekata, yellow pages, secretary of state
This is how you properly endorse a check made out to a business.
The customer will sign with the company name and their own name.
How can we tell someone's phone carrier without asking them.
On the Ekata page where we verified them
When do you want to ask the customer if they want a green dot. For a check? For a loan? How should you ask for a loan?
Before you get the money out of your drawer. When you are saving the loan. We typically load funds to a green dot. Is that ok?
What is the goal for our Google review, Green Dot and pathtivity
5 per person for the month, 1 per day per person, 4 total
If using secretary of state website how do we figure out which state to use
We use the state that the business was founded in. Where the address is on the check.
Why are google reviews so important
They help us be one of the first search results with the more reviews that we have, which iin turn will bring in more customers.
Can we look up emails and on Ekata
Yes show me how to look up these
When a customer comes in and ask for a loan what are we looking for. If colors are mentioned what do the colors mean.
To see if they have had a loan before, if they have to make sure it is paid off and if not see if they have credit. To see if it is in tes, black or nothing there.
What makes a check low risk.
Computer generated, check# higher than 1500, under $2000, dated within 7 days