SPM Or Producer Changes
Agt calls in because they don't see name in NPN drop down (Q&I)
Producer changes
HELP-162739
Master agency security admin requesting to update email preferences.
Educate on how to update.
FAQ HELP-156461
Agent was recently reactivated due to 6 month inactivity, once reactivated and signed in system states unable to authenticate.
Browser troubleshooting, if not fill ticket.
Provides access to billing, electronic lists, and claims inquiries.
Non-Confidential
Agt needing to be appointed to newley licensed state
Producer changes
HELP-162739
Caller wants to become a PL independent agency with LM.
LM website if not there email regional manager with agents info HELP-113420
Agt having issue with recent activities, system not acting as designed
Grants users administrator access to the PAV tool.
Security Admin
New csr to agency needs access to agent portal
SPM
Agent advises they are, or are not, receiving physically mailed notifications of policy activities and alerts.
or they want to update and remove mail all toghter
Advise the agent that their agency admin or agency’s territory representative may forward their request to ds_ops@libertymutual.com
Include agency code and desired change.
Agent inquiring about missing token for a recently issued policy.
Direct to earn@libertymutal.com
Agent Portal - Programs & Rewards, Instant Incentives.
Allows agents to update profit sharing.
Confidential
Producer no longer with agency and wants to terminate appointment
Producer changes
HELP-162739
Missing commission check?
Personal Lines Commission Desk: 800-325-3200
Email: COMMBX@LibertyMutual.com
Agt calls in looking to be added to a already set up agency, what info can we verify to get the agent in the system
Federal tax ID verification
Caller ID verification
Callback verification
HELP-162739
Agency Contact Information, Find an Agent profile, eSignature Preferences, and Email Preference Manager.
Agency Admin
Agt has appointment application and needing to get it sent.
Producer changes
HELP-162739
Agent is looking for a training class they are signed up for but are unable to locate or access?
PISafecotraining@Safeco.com
HELP-113420
Security admin of sub code wants access to master code.
Refer to security admin of master code, (do not provide specific contact details). Refer to office manager/principle, or TM
An agent would need administrator access to what code within an agency structure to update EPM?
Agency admin access to the Master code.