Team/Company Performance & Fun
how many complaints did the motor resolution team receive last week?
154
the 2nd bit of guidance in the Notification slide was surrounding what important (and much talked about lately) topic?
The Aftercare Team (Customer Choice)
what was the first topic that Reece Smith covered when he began to read through the Notification slide?
Personal Accident Cover.
how far was the motor resolution team from their target resolution rate?
5%
what topic did Magic Mike's Top Tip Of The Week cover?
activities assignment & it's impact of not doing so correctly.
in the new SOP (v63) there was an addition to the call close (what did it relate to?)
the promotion of survey responses.
how many 100% BPA'S did we secure yesterday? including 1 that's been communicated this morning.
3
what was yesterday's #QOTD (question of the day) ?
whether we asked the finance question on notification only claims.
the motor resolution team advised us to check who the complaint is with before reaching out to them as they only deal with complaints from days (what range?)
1 to 4