PLANS
shared data plan
what is BETTER CHOICE?
an easy to use interface to sprint billing system. You use it every
call so you can record the actions you take on accounts and what your
customers say.
what is ICARE
An account can have one or more lines of service such as phones and
mobile and broadband devices, known as what?
what are subscribers?
20 days after the invoice data
what is payment due date
the customer previously had service at a specific location but nowthere is a sudden change in service
what is coverage change?
line one 60.00/ features : hulu sub (1) per account
500MB HS the 3G / 480P streaming video/ 500kps music/2mps gaming
/unlimted talk/text/data 5gb LTE included
what is unlimited basic
name the two different types of accounts
Individual liable
corporate liable
A record of communication with a caller is known as what? also used to
research inquiries and transaction done by specialists that don't
communicate with customer directly.
what is an INTERACTION.
everyone of them matter.
day of the month billing begins(when plan minutes start over)
what is cycle start date
Call ends abruptly without either party hanging up
what is a dropped call?
unlimited plus: line one 70.00/ hulu 1 per acct/ tidal (1) per sub
50GB HS the 3G/ 1080P video up to 1.5mbps music up to 8mpbs
unlimited talk/text and 10GB 4g LTE included(int mex/can)
what unlimited plus
Sometimes referred to as BAN ID, refers to what ? (IN DETAIL)
what is billing account number.
BAN ID and account ID are known as the same thing
TRUE OR FALSE
what is true
a special price for plans or devices offered for a limited time?
what is a promotion?
"No Service" displays on the phone may be a non coverage related as in an activation error , equipment issue or provisioning error
what is a coverage hole?
line one 80.00 feat hulu/ tidal/ amazon prime /
lookout premium plus / 100GB per line HS then 3G/ full HD Streaming
/unlimited talk/text/4glte data included for Canada/mexico calling
what unlimited premium
Financially responsible for the account is known as:
what is account name
Skips authentication and allows access to the account for approved situations.
what is a Bypass
paying full suggested retail price for a device means that customers pay full cost of the device in one payment. T/F
what is TRUE
dead air, echo, cross talk, fading in an out
what is an audio issue
most basic plan we have
what is 2GB for $30
Where you enter manual notes as your work with your customer is known as what?
what are INTERACTION NOTES
a non discounted device purchase because customers pay the full SRP ofthe phone upon completion of the monthly payments
what are monthly installments
when a customer pays a monthly fee for using equipment
what is leasing
a file that resides in the phone that directs a lock on to aparticular carrier's signal.
what is a Preferred Roaming List?