Change Management
After Hurricane Beryl's flooding, what state department issues an issuance bulletin
Vermont
What is the rate used for removing Funds from suspense.
Rate B
"Do you need assistance with anything else?" as well as "How may I assist you" are examples of what call miner category.
First Call Resolution
For Any day any frequency, will changing the draft date change the policy date?
No
This group can handle reinstatement escalations.
Contract Changes
Can Agents opt their clients out of E-Delivery at POC or Online
Yes
Under which tab in PAW is premium loan quote located.
Values and Quotes
This subcategory is regarding our response to Hardships and expressing how difficult they must be.
Empathy
Can the frequencies of annual, semi-annual, and quarterly be a non-modal/off anniversary
No, drafts will always be on modal dates.
This department handles Life Insurance policies marked with a Special Title/ATD field
Resolution Services
For Single Conversion credits Campaign (effective from July 25th to October 31st) Up to what anniversary can the policy be converted
Processing NPOP and PPOP transactions is located under what button (page 98).
1XEFT payments
Politeness which is how CallMiner identifies when the service professional expresses politeness and kindness to the customer impacts this category
This error causes the recurring setup arrangement to stop without a bill or lapse notice from going out without showing NG return.
KY VIPP
This department handles callers who want to take advantage of their WP rider.
Waiver Claims
The client Approval window for agent transactions has been extended from 1 hour to what amount of time?
24 hours
Surrender is coded 66, can we use OEDT to determine when the check will be issued
No
"Is there anything else I can help you with today?" represents which subcategory
Multiple Services Offered
This system can be used when a 3rd party escalates and wants to make a payment.
Agent is calling from L61 GO, which department do they get transferred to?
Advanced Markets Network (AMN)
Risk weighted reviews and the correction management, a new platform is being introduced by Service Quality. Responsibility for correction management will shift to the business. Who will handle it for LIS?
SOS
How much of a bank fee can a rep refund without furnishing proof.
200.00
Customer appreciation and gratitude effects which category.
Customer Loyalty
This correction is performed when a rep receives an email stating that the loan had processed was sent out as a check but the balance did not increase.
MISI
555 0320 is the internal transfer number for which department.
AARP