Autorama
This is the helpful WAC tool that you can use like a magic wand to quickly access and query numerous systems and sites, after entering a customer's SSN at the beginning of each contact.
What is the WAC Navigator?
This is the full name, for the amount of money per month that someone can work and earn up to and possibly still qualify for Disability.
What is Substantial Gainful Activity?
This is the standard, monthly premium amount for Medicare Part B in 2026.
What is $202.90?
This is the maximum monthly payment for an individual on SSI in 2026.
What is $994.00?
This is the daily GOAL for number of calls handled inbound on the GI line daily when assigned to phones.
What is 45?
This is the #1 CSR workload that status should be reported weekly to me.
What is ERPA?
This is the amount of money per month in 2026 that someone who is not blind, can work and earn up to and possibly still qualify for Disability.
What is $1,690.00?
This is what is input when a customer alleges that their Representative Payee is directing their benefits to things or people unrelated to the NH's care and support.
What is a Representative Payee Misuse allegation?
This is the type of account that customers establish to deposit retroactive benefits from an Initial Claim, if any are due.
What is a Dedicated Account?
If you lose access to use your AWS phone, this is the icon you click to allow phone access.
What is the lock icon in the AWS search bar?
This is the automation tool you can use to send customers information, forms, website links and appointment confirmations.
What is eMailer?
This is the amount of money per month in 2026 that someone who IS blind, can work and earn up to and possibly still qualify for Disability.
What is $2,830.00?
This is #33 from the main PCOM menu, that is used to enter/update records and to look up a facility where someone was incarcerated.
What is the Prisoner System, or "PUPS"?
This is the 2 number selection (#/##) that is entered on the MSSICS main menu when sending an SSI update to the SSID manually.
What is 2/14?
This is the system where you should enter notes and can complete many different inputs for each customer you speak with on the phone.
What is TED?
This is where you should go when researching or processing many workflows including for A101's and Appeals. It's also #49 on the Kitchen Sink
What is the Mother of All Workflows?
This is the online system where CSs go to enter a work notice or paystubs, and CTEs track and process Work CDRs for individuals on T2 Disability
What is eWORK?
This is the process that needs to be completed when cross-referring, un-crossing, adding, or deleting numident records.
What is the Numident Correction, or NCP Process?
This SSI Diary indicates an Age-18 Redetermination
What is a KB Diary?
This is the term for the items you must ask in TED to identify customers when providing service via telephone.
What is the Super Six?
This is #65 from the Kitchen Sink menu, and can be used when adding notes to records in PCOM.
What is the Remarks Tool?
This is the form that must be completed when a formal determination of SGA needs to be made for wages or self employment.
What is form SSA-823?
This is the length of time that documentation needs to be retained AFTER someone picks up their SS card that was mailed to the field office.
What is 6 months?
Some of these types of diaries include 5W, 7W and 6W.
What are Windfall Diaries?
This is what is captured/recorded when you are providing service to a customer via AWS/Telephone.
What is, everything?