Welcome meeting
An SLA says they will “just summarize” the Welcome Meeting slides instead of using the notes. What should you remind them to do?
They should use the speaker notes directly, not casually summarize
A student asks where they will see their daily schedule, optional activity sign-ups, and announcements. What should staff tell them?
EventsAir attendee app
A staff member is unsure where to find the Campus Tour Route Map. Where should they look?
The Organizer App, under the Campus Tour Map
What form should staff complete when a student conduct concern needs to be documented?
Initial Conduct Report Form
Before leaving for an excursion, what two things must staff complete with students?
Attendance/check-in and buddy group log
An SLA cannot connect their laptop to the lounge TV five minutes before the meeting. What step did they miss?
They should have signed out a dongle from the Student Life Office.
A student cannot access Wi-Fi in residence or on campus. What do they need to set up?
UBC Campus-wide Login (CWL)
What is the main difference between the Welcome Meeting and Student Orientation?
Welcome Meeting covers residence-specific rules and expectations; Student Orientation covers general FGL expectations, safety guidelines, and need-to-knows for all students.
What is the difference between routine misconduct and severe/critical misconduct?
Routine misconduct is handled onsite and documented; severe or critical misconduct requires immediate escalation.
What should staff do if a student says they cannot attend a mandatory weekend excursion?
Check in with wellness instead of excusing them independently. Residence students are expected to attend unless officially excused.
A student asks whether the Welcome Meeting applies to commuters. What is the best answer?
The Welcome Meeting is resident-specific. Commuters receive broader expectations through Student Orientation.
A commuter arrives on the first Monday and goes straight to class. What did they miss?
They must check in at Place Vanier Commonsblock at 8 AM to receive their nametag, UBC Rec Card, and welcome package before going to class.
For Session 1 and 2, where do students meet before splitting into groups?
Learning community at the Place Vanier field
A student breaks a rule, apologizes immediately, and asks staff not to write it down. What should staff do?
Acknowledge the apology, but still document the concern. Staff should explain that documentation is part of the process, not a personal punishment.
Your floor has finished buddy groups and attendance for the Downtown Vancouver excursion. What should you do before walking to the Commonsblock?
Message Simon in the Downtown Vancouver thread that your floor is ready to grab lunch, then wait for his go-ahead before walking to the Commonsblock.
An SLA finishes the Welcome Meeting but forgets the final part. What did they miss?
The Vanier Tour
A student asks what they need to receive a Letter of Completion. What are the two main conditions?
They must remain in good standing with program/conduct expectations and not miss more than one class without approval.
What should staff do if they are unsure whether their group is doing Campus Tours or CIRS first?
Check the Session 1 and 2 cheatsheet and Teams folder for the correct LC group order
Why is “student was rude” not strong enough for a conduct report?
It is vague and subjective. A strong report should include objective facts: who was involved, what happened, where, when, what staff directly observed/heard, what staff did, and what follow-up may be needed.
At Grouse Mountain, students are waiting while the wellness assistant gets tickets. What should staff do during this time?
Keep everyone on the bus, share excursion rules/instructions, and communicate the headcount on Teams.
You notice an SLA is being vague about curfew, bedcheck, and residence expectations. What coaching should you give them?
Coach them to be very clear and direct. Expectations around curfew, bedcheck, quiet hours, visitors, keys, safety, and conduct should not be left vague.
A residence student wants to visit family off campus. What are the sign-out rules staff should know?
They must sign out in person with Student Life Wellness Assistants during sign-out hours, return and sign back in by 9:45 PM the same day, and any visitor picking them up must be at least 19 years old with valid government-issued ID.
17 for sessions 1/2
13 for session 3
A student may have committed severe misconduct, but staff are unsure whether it meets the threshold. What should staff do?
Prioritize safety, contact the admin duty phone for guidance, avoid minimizing or investigating beyond their role, document only what they directly observed or were told, and follow escalation instructions.
You are returning from Grouse Mountain. What must staff confirm before leaving the mountain and returning to UBC?
Make sure students are heading down on time, load the buses, confirm headcounts match attendance, and communicate any issues before returning to UBC.