Traffic Building
The first follow-up to an email must be completed within this time frame via phone call.
1 hour
The % discount we receive from Lowes when ordering online
5%
In completing orders and service, Customers should not call back more than this percent of time.
2%
This percent of renewals should be at the established rate.
100%
Our second core value
People Count
The 1st ring
Repair and Maintenance costs Per Unit on a property 10 years or older.
$90 per unit
Unit Turnover: The number of standard upgrades at a property per month.
10-12
File Diving and lease expiration for 150 Day renewals must be completed by this day of the month
5th
This percent of properties will achieve NOI
75%
Certified Manager or Trainer
Wilmar: Standard invoice cost must be $____ or less and ___ weeks worth.
$250, 2 weeks worth
The amount of work orders completed per 8 Hours worked on a property 10 years old or more.
24 work orders
Door hangers for 150 Day in-unit inspections must be out by this day of the month.
10th day of the month
Our 4th Core Value
Think Long-term, not short-term
Associates must convert this percent of email leads into an in-person visit with 50% closing.
40%
The maximum number of items on a lowes bill.
5 is maximum, 3 is standard
Cleaning cost for a three-bedroom
$55 - $65
A manager at a one-salesperson property must get a minimum of this percent of all renewals.
20%
This percent of managers will be at 8.0 and the correct bench
70%
The standards for funnel follow up are:____% phone, ____% text, ____% email.
60% phone, 20% text, 20% email
The action that takes place if pricing, quantity, etc. is incorrect in a bill packet.
The SMT must immediately send entire bill packet back to the Manager. The Manager must immediately correct and send back in for approval.
Unit Turnover: The standard per month for properties less than 10 years old.
23 maintenances, 23 paints, 100% carpet cleans
This percent of 120-day in-unit inspections must be completed by the end of the month and 15% renewed.
60%
The 4 parts to the circle of success
Clear Expectations, Measurement, Individual Accountability, Reward Recognition Consequences